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error with new ssd
I have laptop latitude 5470 with gen 6 cpu. my ssd fail to work.i go the crucial web site and there is written that ssd nvme m.2 ct500p2ssd8 can appropriate to work with the laptop.
I put it in the laptop and I get error massage:
hard drive5=sn:xxxxx, incorrect status=2 criticalwarn tempexceeded.
error:2000-0151 , validation : 96399
what this error means : the ssd das not compatible with this laptop or there a problem with the main borad
raghuramchitturi
1 Message
1284
0
Posted December 12th, 2020 14:00
Is this issue resolved? I recently bought Inspiron 5505 laptop and tried to install Crucial 500GB M.2 NVMe SSD. I'm getting the same error while booting.
BIOS is updated and the SSD connection is secured. Tried with 2 SSD but same response.
Let me know if you were able to resolve this.
timsxv
27 Posts
1486
0
Posted September 24th, 2020 15:00
> hard drive5=sn:xxxxx, incorrect status=2 criticalwarn tempexceeded.
tempexceeded suggests that the disk exceeds a temperature threshold. Does it happen on a cold boot or after some time powered on? In the first case, this is a firmware problem either on NVMe or the laptop. In case of the latter, the disk gets really hot and requires some cooling. Unfortunately Dell have not designed a cooling system for m.2 slots on those models.
- try with another NVMe disk to check if you get the same error
- upgrade laptop's BIOS to the latest in case wasn't done
- verify that NVMe disk is firmly connected in the slot and there are no pins damaged