Thanks for pointing that out. I've asked internally for this to be looked into.

You can also use this for getting the recovery image: http://www.dell.com/support/home/us/en/19/Drivers/OSISO/linux

Thanks Jared.

I can't use that link, as my system originally shipped with windows 10. The service tag therefore leads to a Windows 10 image. As the hardware for the DE machines is no different, afaik, an ubuntu image should run fine on it, which is what I'm trying to accomplish.

Many thanks

We're only permitted to share the media with customers who purchase with Ubuntu. You might try Ubuntu 16.10 since you bought your computer with Windows.

Thanks Jared. I actually did exactly that, but as the system is not running perfectly, I thought I'd try with the 16.04 factory image, which is why I was looking for it.

Hi Jared,

I cannot seem to download the .iso image for UBUNTU 16.04 Recovery Image for XPS13 9360 un-corrupted from Dell's website.

The download is very unstable and the files are corrupted when downloaded!

I am a XPS 13 DE owner. The oem-config-firstboot failed when I was trying to select an internet connection. I could only log in as a guest ever since.

A generic Ubuntu 16.04 image works just fine, so it is NOT the flash drive, nor the way I prepared the USB boot that is causing the problem. I talked to Ben and James over the phone. But it never came across our mind that it could be the .iso image that is the root of the problem.

I have requested that a pre-loaded thumbdrive for installation mailed to me.

I would suggest that you include this thumdrive for all customers. I spent almost 24 hours trying to resolve this, feeling very frustrated!

GZ

Hi Jared, 

May I ask why? I didn't know the developer edition was an option and I really want to get Ubuntu to work on my machine. Thanks.

Does that not really violate the terms of the GPL?  I want both Windows and Linux on my machine. There is no option under Dell's purchase to do that it seems.

If permitted to, Dell would distribute this Ubuntu image to non-Ubuntu customers.

... Or do you mean, that is not permitted TO Dell (by some third party) to distribute those image files? If that is the case, by whom isn't it allowed? Microsoft? Canonical? I can't think of a reason either of them would disallow it...

Hey jared, thanks for your reply. You seem to imply that it is not permitted, but that's not what i have heard from other dell technical support employees. I was told that I'm allowed to install Linux on my windows-bought machine, and no warranties would be voided. If that is the case, i don't see why sell would still not just supply the image of my/out machines, and instead require we install with a generic image from e.g. Canonical (for ubuntu)