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RedBeardSean
8 Posts
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132578
February 21st, 2013 09:00
Ambient Sensor Recalibration?
So, having gotten my Alienware Aurora R4 last month, I have tried everything I can find on the web to try to reduce the fan noise. My Thermal Controls show me that Ambient Sensors 1 & 2 read 32°F, constantly. Ambient Sensor 3 reads 149°F, constantly.
My PC is set up with plenty of space, off the floor, in a room that is typically 65°F, near a draft from the window (in February, it's not been over 32°F for more than a few hours, here). I've cleaned the air intakes and the exhaust.
None of the fans respond to the ThermalControls settings,
I have reset the CMOS,
Updated the BIOS,
Fully uninstalled and re-installed the Control Center (twice!); on rebooting, I got this message both times:
I've run the ePSA test outside of Windows (it does not list a MIO-Board test; as many of the earlier model Aurora help requests mention this, i thought I should also),
Run Alien Autopsy,
Run Dell PC Diagnostics,
Looked at all the manuals, watched all the videos, not found any loose connections or dangling wire inside the case, and when I try to contact tech support online, I get a message that says "check out the forums". Fan noise seems to be the single most-complained about issue with new machines in the Alienware line, and everyone has a different fix; none of them work.
I'm begging for suggestions that I have not tried.
965
1
Posted February 22nd, 2013 10:00
I'm on my 2nd R4, and they both do a similar thing. Sometimes on boot up the sensors read 0, 0, 65C. Until the Dell software engineers fix the thermal controller software, here is a workaround that works for me: Power the system down. Unplug the power cord. Hold the power button down until the LEDs go black. Then continue to hold the power button down for another 30 seconds. Plug it back in and power up. I unplug the computer from wall at the end of each day to avoid having to do this.
965
0
Posted February 22nd, 2013 13:00
I've run the ePSA test outside of Windows (it does not list a MIO-Board test; as many of the earlier model Aurora help requests mention this, i thought I should also),
Correct this first. Try Power Dissipation fixDell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
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- Click "Mark as Accepted Answer" on any post that answers your question best.965
0
Posted February 22nd, 2013 13:00
We tried that yesterday, with no success. I'm starting to think it's a hardware issue, rather than a firmware issue. Still a couple of things left to try, or retry, really, since I formatted and reinstalled Windows late yesterday. I'll give this another shot when I get home from work. Thanks, and I'll let you know if it works this time.
965
0
Posted February 22nd, 2013 16:00
@SoundmanNH: No joy.
@Tesla1856: Okay, so is Dell Diagnostics different than the ePSA? I have found a program on the support site here called that which runs in Windows, but not outside of Windows.
edit: nevermind, i found it.
961
0
Posted February 22nd, 2013 17:00
@Tesla1856: Okay, so is Dell Diagnostics different than the ePSA?
No, that's it.
F12 on Boot, Custom Test, etc.
http://en.community.dell.com/owners-club/alienware/f/3746/t/19490888.aspx?PageIndex=1
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.901
0
Posted February 24th, 2013 12:00
Well, no luck.
901
0
Posted February 24th, 2013 13:00
Well, no luck.
With what? Running the program, finding the MIO-Board test, ... what?Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.901
0
Posted February 24th, 2013 13:00
Running the test. I can't get it to see the MIO Board, apparently.
686
0
Posted February 24th, 2013 13:00
Running the test. I can't get it to see the MIO Board, apparently.
If the MIO-Board detection or tests fail in Dell Diagnostics, there is really no chance it will operate in Windows with Command Center software.Call phone support and point them to this thread.They might request you re-run the test. They should arrange to have a technician come to you and replace your MIO-Board.Be sure they know whether or not your machine is an ALX model Aurora-R4. ALX model has Activing Venting (movable louvers on top) and requires specific MIO-Board.Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.
NataliaatAW
2 Intern
•
835 Posts
1206
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Posted February 21st, 2013 09:00
Hello,
I sent you a friend request, please accept it and send me a PM with your service tag and contact information, I will help you.