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nikpower19
1 Rookie
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93 Posts
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120838
October 10th, 2013 19:00
aurora r4 devices drivers
who do i contact to get a remote access support in order to get the following fixed? ( i m too inexperienced to do all those myself / i have downloaded/installed all the drivers i could find on cd/website)
1735
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Posted October 10th, 2013 20:00
I don't know (call Alienware phone support?) , but I wonder ...
Did you install Dell supplied Chipset Drivers first, immediately after Windows 8 finished installing?
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
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Posted October 10th, 2013 21:00
Hi nikpower19,
I would suggest you to install the chipset drivers on the system so that ‘Base system Device’ drivers get installed. Please enter your service tag # on the link below, select the Operating system and download the chipset driver from chipset section.
Also, please refer to the link below for correct order to install the drivers on the computer.
http://dell.to/198hBwB
Please reply us with snapshot of the device manager so that I can check and provide you further drivers if they are missing.
1782
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Posted October 11th, 2013 14:00
even not dell phone support /remote access couldnt identyify the problem ....all the basic drivers are installed i was told too and this was something he saw for the very 1st time ( the guy i talk to told me those devices were not installed on my computer so i shouldnt worry about them) but does anyone have any idea why they display there :S ????
1782
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Posted October 11th, 2013 17:00
Nik, What happened to the last message you posted in this thread? ... about calling into phone support?
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.1782
0
Posted October 11th, 2013 18:00
i have no idea, it must be got either deleted or i must have edited it by mistake i dont know....here i post it again :
even not dell phone support /remote access couldnt identify the problem ....all the basic drivers are installed i was told to and this was something he saw for the very 1st time ( the guy i talk to told me those devices were not installed on my computer so i shouldnt worry about them) but does anyone have any idea why they display there :S ????1782
0
Posted October 12th, 2013 00:00
No, something is broken or not right. That is not normal.
Answer my questions above.
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.1782
0
Posted October 12th, 2013 07:00
As i said as soon as i installed windows, i have installed everything that was provided in the resource CD .....cant recall if i immediatly installed everything from the website but i eventually did them any way
1782
0
Posted October 12th, 2013 11:00
Clean install Win8 and let it finish.
Install this exact file (Aurora R4 Intel Chipset Drivers) as first driver
Reboot.
Check Device Manager.
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.1333
0
Posted October 13th, 2013 21:00
Nik-
Did you ever get this issue resolved? I also have an Aurora R4, which I received a few days ago and I have been having the exact same problem.
I have followed all the steps suggested in the thread multiple times to no avail.
I also had a Dell agent remote control my machine and come away stumped.
If you have a solution, I would love to hear it.
Thanks,
Neatoman
Hockeytown_N
2 Intern
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47 Posts
2477
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Posted October 19th, 2013 18:00
To be more specific - once you download - extract all the files.
Then make your way to the "Chipset" directory - then run "Setup".
(don't run the AsusSetup)
This runs the chipset drivers for a Intel Xeon system.
I ran into this problem after removing my HDD and put in a new SSD and did a fresh install of Win8 (did not using alienrespawn).
After the install, I had the same issue - tons of missing drivers in device manager. Even after installing the available Alienware drivers.
I put the original drive back in to do a compare and contrast and noticed a ton of Xeon drivers in device manager.
My machine is new this October - running a core i7 4820k processor.