UNSOLVED
Command Center problem
I have an Aurora R-3 system, It's about 7 months old & i decided to update the Alienware Command Center, Problem is now the System Fan, PCI fan & Hard Drive fan now read 0 RPM's & the CPU pump says Failed, In addition under AlienFX, It says "The theme you are opening is not compatable with this computer, You will not be able to apply the theme", Whats going on?, Everything was fine before the update
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Posted July 9th, 2012 16:00
Acme1970,
Please tell us what version of Command Center you had and what version you recently loaded.
DELL-Chris M (old account)
#IWork4Dell
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Posted July 9th, 2012 19:00
I have no idea what version i had previously, It came with the system, I got the system in January, As far as the current version goes it's Version 2.7.25.0.
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Posted July 9th, 2012 23:00
Never use the Update feature inside Command Center.
See this thread. Read carefully.
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.823
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Posted July 10th, 2012 11:00
Ok after the shutting down the system & holding the power button it seems to be working, I'm getting readings on the fans & AlienFX is no longer giving me error messages, Thanks for the help.
One more question though, I noticed on the Aurora R3 dowloads page there was a dowload related to Command Center, It said verison 2.8.9.0 and the date was 7/9/12, Is this a newer version than my current version and if so should i update it again using the manual unistall/reinstall method?
Cool.v2.7.x is pretty new. It added Alien-Adrenaline Profiles . I haven't had a chance to install and evaluate v2.8.x yet.ONLY EVER USE ... manual un-install/re-install method (unless you like problems or want to possibly be forced into a full Windows re-install).It's also generally not suggested to go "backwards or to lower version" and if you do, don't be surprised if things go wacky. Try do stick to the currently installed "point release".Format v1.2.3.4
When the first and second numbers change (point release) = new featuresWhen only the third and forth numbers change = bug fixesDell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.823
0
Posted July 10th, 2012 11:00
The updates are not necessary and they are used mostly to remove software glitches. If it is working fine for you as it is, it would be better to leave it as is.
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Posted July 10th, 2012 11:00
Ok after the shutting down the system & holding the power button it seems to be working, I'm getting readings on the fans & AlienFX is no longer giving me error messages, Thanks for the help, One more question though, I noticed on the Aurora R3 dowloads page there was a dowload related to Command Center, It said verison 2.8.9.0 and the date was 7/9/12, Is this a newer version than my current version and if so should i update it again using the manual unistall/reinstall method?
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Posted July 10th, 2012 12:00
LOL, yeah pretty much that's it.
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Posted July 10th, 2012 12:00
Gotcha...If it's not broken don't fix it
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Posted July 10th, 2012 19:00
Chris: It would be of interest to know if the latest Command Centre no longer has the capability to use "upgrade" from it's screen, the reason many users run into problems including wrecking the MIO board in some cases. Unless, of course, it also prior to the update does all what is required to un-install the present version, but the latter, I guess would not be able to include the power dissipation via unplugging the PC and holding down the start button for at least 10 seconds.
If this issue is not fixed why not? Dell needs to be pro-active (including communication to all customers so they don't use their back-u disk or use the "update" function but follow the posted guideline for updates to CC) for it's own sake, asside from the aggrevation customers run into. Users usually only come to this forum after running into problems - then it's too late.
Alienware-L_Por
842 Posts
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Posted July 9th, 2012 15:00
Let's try this as the 1st step.