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txenakissss

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txenakissss

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June 1st, 2017 12:00

Which Dell DDR4 memory for Aurora R6?

Hi everyone, 

I recently purchased an Aurora R6 with 16GB RAM. Since I have some Dell rewards to spend, i figured I could get an extra stick of memory to go to 32GB. I searched Dell.com and cant find the sticks. Has anyone ever bought them from Dell and can point me to a ,ink?

Thanks!

  • Eimy_B

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    Posted June 1st, 2017 12:00

  • txenakissss

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    Posted June 1st, 2017 13:00

    Thank you very much.

  • Eimy_B

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    Posted June 1st, 2017 14:00

    You're welcome!

  • Tesla1856

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    Posted June 1st, 2017 15:00

    This thread (linked below)  is about an Aurora-R5, but most applies to an Aurora-R6. Since the chipset is slightly different, base or stock-clock for ram memory is 2400mhz, with 2667 (actually 2666mhz) for XMP.

     

    https://community.dell.com/thread/24330-ram-upgrade-aurora-r5-question

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  • fitness88

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    Posted June 1st, 2017 16:00

    Today I ordered the 16gig UDIMM @2400 as it was b/o when I purchased my R6, you must have the same spec. memory stick or else the memory will operate at the speed of the slowest ram stick. You also need to install pairs into the same color memory slot.

  • Tesla1856

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    Posted June 1st, 2017 20:00

    fitness88 wrote:

    Today I ordered the 16gig UDIMM @2400 as it was b/o when I purchased my R6, you must have the same spec. memory stick or else the memory will operate at the speed of the slowest ram stick. You also need to install pairs into the same color memory slot.

    Correct. It will be interesting to see how closely it matches the other DIMM.
     
    CPUID's CPUz will analyze and ;If memory is truly running in Dual Channel mode
    - How the memory chips are arranged on the DIMMs (the Ranking)

    - SPD info like CAS/RAS timings as well as any JEDEC and XMP profiles

    Dell Rockstar

    Microsoft Windows and Apple iOS Developer (Retired)
    - Like many of you, I can appreciate a good game-engine.
    - I answer questions here, but I'm not a Dell employee.
    - Consider giving posts you like a "thumbs-up"
    - Posting models-numbers and software versions speeds trouble-shooting.
    - Click "Mark as Accepted Answer" on any post that answers your question best.

  • fitness88

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    Posted June 2nd, 2017 09:00

    I just received this update from Dell on my questioning of the memory configuration. 

    I was wondering if anyone has put in a second memory stick into an R6 to confirm this?

    Dell wrote:

    I stand corrected, please check the note on page 74 and the MOBO diagram on page 19 of the online SM:


    http://downloads.dell.com/Manuals/all-products/esuprt_desktop/esuprt_alienware_dsk/alienware-aurora-r6-desktop_Service%20Manual_en-us.pdf

    The unit needs to have the RAM modules on the primary slots of each memory bank, this means that you have to use the 1st and 2nd slots (one black and one white), number 4 and 5 of the diagram on page 19 of the manual.

  • Tesla1856

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    Posted June 2nd, 2017 11:00

    Page 74 is right, but Page 19 is WRONG. 

     

    https://community.dell.com/thread/21025

    When you are lucky enough to get two DIMMs pre-installed in your Aurora-R5/R6, the factory always installs them in the white-tabbed DIMM slots XMM1 and XMM2.
     
    I have done the same and also verified Dual-Channel Mode with CPUz.

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  • fitness88

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    Posted June 3rd, 2017 23:00

    Tesla 1856 thanks for your response.

    I am confused:

    If page 19 says slot 1 [xmm1] is black and slot 2 [xmm2] is white, and page 74 says 'Use slots XMM1 and XMM2 if you need to use two memory modules, why is p.74 right and p.19 wrong?

    Edit: I spoke with Dell supervisor and indeed 2 memory sticks need to go into same color slots for dual channel capability so p.74 is wrong as the slot configuration for 2 x 16gig should be slot 1 [xmm1] and slot 3 [xmm3] not slots 1 & 2.  Note, MB slots 1 & 3 in the manual on p.19 are black and 2 & 4 are white...I assume these are the actual colors on the mother board. 

  • Tesla1856

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    Posted June 4th, 2017 11:00

    fitness88 wrote:

    Tesla 1856 thanks for your response.

    I am confused:

    1. If page 19 says slot 1 [xmm1] is black and slot 2 [xmm2] is white, and page 74 says 'Use slots XMM1 and XMM2 if you need to use two memory modules, why is p.74 right and p.19 wrong?

     

    2. Edit: I spoke with Dell supervisor and indeed 2 memory sticks need to go into same color slots for dual channel capability

    3. so p.74 is wrong as the slot configuration for 2 x 16gig should be slot 1 [xmm1] and slot 3 [xmm3] not slots 1 & 2.  Note, MB slots 1 & 3 in the manual on p.19 are black and 2 & 4 are white...I assume these are the actual colors on the mother board. 

    1. I guess you didn't read the other thread carefully. The legend descriptions on Page 19 are clearly WRONG.

     

    2. CORRECT. That's what I've been saying.

    3. Incorrect. For the info presented, the chart is correct. For two DIMMs, you use the two white-tabbed DIMM slots, which are XMM1 and XMM2.
     
    But technically, this manual section is incomplete because it doesn't account for newer 16gb DIMMs (which coincidentally, Dell IS SHIPPING). There are also limitations with XMP (if actually running it at the Over-Clocked 2666mhz). There are various issues surrounding all this. That is why I have put considerable time into documenting inaccuracies and omissions on this forum. I have also submitted a whole list of Aurora-R6 Service Manual changes to Dell. Maybe it will get revised before Aurora-R7 comes out. 

    Dell Rockstar

    Microsoft Windows and Apple iOS Developer (Retired)
    - Like many of you, I can appreciate a good game-engine.
    - I answer questions here, but I'm not a Dell employee.
    - Consider giving posts you like a "thumbs-up"
    - Posting models-numbers and software versions speeds trouble-shooting.
    - Click "Mark as Accepted Answer" on any post that answers your question best.