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bishey

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23 years ago

B

bishey

4 Posts

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10911

August 14th, 2003 13:00

Cryptographic Service problem

I would so appreciate some guidance to resolve this problem.

I have tried installing the Patch for the latest worm.  My system starts the Installation with the Wizard then

I get an error message that says that I need to make sure my cryptographic service is on my computer.

I check and it is.  I stop and restart computer.  It is still on.   I try renaming the system root and get

an access denied message.  So, I have no patch and no access.  Does anyone know how to

fix this problem?

 

Thank you.

 

  • The_Namek

    2 Intern

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    2794 Posts

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    Posted August 14th, 2003 14:00

    bishey,
    Try the following fixes in order until the issue resolves itself.

    1. Ensure that the Cryptographic Service is running. To do that, perform the following steps:
    Open a command prompt, and then type net start cryptsvc
    Attempt to apply the patch.

    2. Ensure that the Cryptographic Service is not using invalid catalogs
    Open a command prompt, and type the following commands:
    net stop cryptsvc
    ren %systemroot%\system32\catroot2 oldcatroot2
    net start cryptsvc

    Attempt to reapply the patch

    3. Reregister the cryptographic service .DLL files.
    Open a command prompt, and type the following commands:
    regsvr32 softpub.dll
    regsvr32 wintrust.dll
    regsvr32 initpki.dll
    regsvr32 dssenh.dll
    regsvr32 rsaenh.dll
    regsvr32 gpkcsp.dll
    regsvr32 sccbase.dll
    regsvr32 slbcsp.dll
    regsvr32 cryptdlg.dll

    Click OK when you recive the popup stating the DllRegisterServer succeeded
    Restart the computer
    Attempt to reapply the patch

    4. Attempt to use an older registry via the Recovery Console (note that this step is risky and may force an operating system reinstall if it fails). This post details what you need to do ince you're in the recovery console.
  • Denny Denham

    2 Intern

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    18798 Posts

    466

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    Posted August 14th, 2003 14:00

    bishey,

    This post should allow you to correct the problem.

  • JRosenfeld

    2 Intern

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    4383 Posts

    466

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    Posted August 18th, 2003 21:00

  • krispt

    1 Message

    466

    0

    Posted August 24th, 2003 23:00

    To the people who posted responses to the question posted by Bishey:  Thank you very much for the suggested solutions.  I was having the same problem and contacted Dell's technical support a couple of different times.  I explained the message to 2 different tech support reps very clearly and both would just tell me that I needed to download the update from Microsoft's site (again).   My problem wasn't with the download, it was with the INSTALLATION  of the security  updates, but they clearly were not listening to my problem.

    Anyway, after a very frustrating few nites of searching and calling, etc, etc, I decided to see if anyone online would know or have this same problem.  It was a relief to find that I wasn't the only one w/ this problem, and better yet to have found people who had solutions.   The #3 solution (re-register the cryptographic service) was the clincher

    THANKS AGAIN       I now have my computer back and have learned a good lesson about keeping those security updates current !