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SigmaTel Driver
Can someone (preferably from Dell) please explain the exact situation with the SigmaTel Drivers. I have an XPS 410 with the latest driver, however, as most probably know, it is in the Vista SP1 driver incompatibility list. So what is going on with it and when is Dell planing on releasing an updated driver so that many customers like myself can install SP1?
I would just also like to point out to someone from Dell, that I was completely outraged that there is absolutely NO WAY of simply emailing someone semi-knowledgeable at Dell if one's warranty is expired. All I wanted to do is send a nice email requesting some more information on the topic, and all I do is waste 30 minutes of my time, screaming at my screen, becuase I cannot even send a simple email to someone requesting INFORMATION, not even tech support, just information!!
Thanks
jpearl
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Posted March 25th, 2008 10:00
I removed the driver then installed the stand alone sp1 then went here and installed this driver and all seems good.
This is the same driver I was already using before sp1 and it installed again with no proplemes My pc is the E510.You download it where it says English: AUD_allXP_5682_PV_IDT_v006_IAS.exe.
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Posted March 25th, 2008 11:00
1. You can uninstall the Sigmatel Driver, reboot, let VISTA install the sound driver and then download and install SP1, or;
2. You can uninstall the Sigmatel Driver, reboot, download SP1 and install, then I believe you can uninstall the VISTA driver, download the Sigmatel Driver and reinstall that, or;
3. You can try downloading the full SP1 434mb file, install it and if your sound drivers fail just reinstall at that time, or;
4. You can wait patiently as Microsoft is aware, Dell is aware and it appears they are working on a solution. Some people are not getting SP1 until Mid-April, so you would not be the only one waiting. Then when it's fixed, you will receive the SP1 via Windows Update.
As far as the warranty expiration....you can
1. Figure it out by looking back to when your computer was shipped. It's 1 year from the invoice date when your warranty expires, unless you extended it. Or;
2. You can go to support.dell.com and select warranty information. When it asks for your service tag, if you don't know it just click find it for me. Install the dell program that finds your service tag and then click warranty. It will give you details about what your warranty type coverage is and the number of days until it expires.
As far as berating Fireberd, you should issue an apology. He is a fantastic font of information and I find it highly offensive when someone relatively new to these boards makes sarcastic comments to people who donate their own time to help the best they can. From my viewpoint he was only pointing out that the statement to Dell about not having emails and such would fall upon deaf ears as this is a user forum.
Message Edited by eskymi on 03-25-2008 08:02 AMMessage Edited by eskymi on 03-25-2008 08:04 AMMessage Edited by eskymi on 03-25-2008 08:06 AM618
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Posted March 25th, 2008 11:00
The driver I listed above has more options for sound618
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Posted March 25th, 2008 12:00
There is a wealth of information on this forum, if you want to research it. The fix for SP1 has been posted on the Software/Vista forum for those that needed it (and probably has been posted on this section too).
As far as the other, I stand by my statement. A few post on the users forum assuming it's a direct line to Dell and it isn't.
Inspiron 16 5630 Laptop and WD22TB4 Docking StationSelf-built desktop for recording studio application618
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Posted March 25th, 2008 12:00
I forgot to add that when they do the diagnostics, the beeps and sounds that are supposed to be heard are.618
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Posted March 25th, 2008 12:00
If your talking about a BIOS fix, the tech tried that last night. Everything failed.
618
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Posted March 25th, 2008 12:00
Your post caught my eye. I purchased a new inspiron 1720 which I received last Wednesday, March 19th. On the 20th I started calling tech support because I have had no sound EVER. I have had them and I reinstall the drivers, reinstall the operating system (vista) and multiple other things on a daily basis now since that date. They even sent a tech to my home carrying a new motherboard. When he did the diagnostics, which has also been done on a daily basis, he said it was not a hardware problem, called tech support and reinstalled the operating system once again. At this point I had spent over 5 hours on the phone with tech support. Last night after the in home tech reinstalled the operating system again, I spent the next 3 hours working with tech support via the phone again for almost 3 hours. I was told he was sorry not to have fixed it, but I would receive a call from tech today.... so they can reinstall the operating system. I explained that it had been done THREE times now.. I don't know if they don't understand or just are hard of hearing. I wrote Dell a letter last night telling them Im not spending any more time trying to fix this laptop, that was supposed to be ready out of the box. Now with almost 12 hours of my time invested, and no resolution, I just want a NEW one and fast. This thing is a lemon. Unfortunately, I also need it quickly. I have lined up several classes and I need a WORKING laptop to get these done. That is why I purchased it the beginning of March; so it would be up and running and user friendly in April. Im so disappointed and aggravated with Dell right now. Im really regretting my purchase.618
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Posted March 25th, 2008 14:00
I got my problem resolved. I finally talked to someone who took a look at everything that was done, and they are doing a system exchange.449
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Posted March 25th, 2008 21:00
OK here is what I found,after doing some detective work. It turns out that Dell DOES have a driver update, but they haven't yet catalogged it correctly.
I was in a similar situation with a Dimension e521. I couldn't get the Vista SP1 update through Windows update because of the Sigmatel driver. I looked at all of the Sigmatel drivers on Dell's website, and I found this file:
File R173209
SIGMATEL STAC 92XX C-Major HD Audio, v.6.10.0.5515, A05
Sigmatel STAC92XX C-Major HD Audio Driver
R173209.exe
02/21/2008
Systems
OptiPlex 740Operating Systems
Microsoft Windows Vista 32-bit
Microsoft Windows Vista 64-bitNow, you might be saying "but I don't have an Optiplex 740!" Well, neither do I, but when I looked at the last good driver I had, I noticed that it listed MY Dimension e521, the Optiplex 740, your XPS 410 and several others.
This made me think....
If the last Sigmatel driver worked for my PC AND the Optiplex 740, then why wouldn't this new driver work?
So I took a chance and downloaded and installed this driver. When it ran, the dialog box on the screen had a list of all of these PCs:
Dimension C521
Dimension E521
XPS/Dimension 410/9200
XPS/Dimension 420
XPS/Dimension 210/9200C
Dimension E520
Dell Precision WorkStation 390
Dell Precision WorkStation 490
Dell Precision WorkStation 690
OptiPlex 740
XPS/Dimension XPS 710
XPS/Dimension XPS 710 H2CAt this point I knew this driver would work, and it did.
Shortly after install and rebooting, Windows Update showed Vista SP1 as an option to download and install!
So there you have it. The file does exist on Dell's site, but some idiot only has it listed as compatible for the Optiplex 740, even though the software itself mentions all those other compatible PC models when it is run!
If Dell would just list file R173209 on all of the other PC models' download lists (and not just the Optiplex 740) then we wouldn't have these problems of waiting to install Vista's SP1 because we can't find a decent driver.
By the way, SP1 has made my e521 much faster and more responsive.
I think Dell owes me a free PC for figuring out their messed up update file compatibility list!
FIX IT NOW DELL! Put file R173209 on the download pages of all of those PCs listed above.
You can find this file by searching for R173209
fireberd
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618
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Posted March 25th, 2008 09:00