UNSOLVED
7370 CPU Throttling Issue
We have been seeing some throttling issues on our 7370s. What we see is that suddenly, the laptop starts to crawl, almost unusable. The CPU throttles around 0.3 Ghz. Haven't seen anything out there yet. We are looking at security software,power setting, drivers and add ins, but wanted to see if anyone else was experiencing the same
davidhalperin
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16 Posts
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Posted May 8th, 2017 15:00
There is a known issue., I have been working with DELL for months. They released a BIOS update last week, 1.11.4 , but pulled it as there are issue with the update and bitlocker. Waiting for an update. Last update took 2 months to get.
I am using 1.11.4 with no success, just saw that on the update site there is now only the old version 1.10.6, probably this one have issues... I am very disappointed... I am now buying a new laptop with more performance. Dell support is playing dead, the truth is that is almost impossible to use the computer :(
lsilv104
2 Posts
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Posted May 8th, 2017 09:00
Hello, I am suffering from the same issue, already report to Dell support, waiting for an answer...
The problem start to be more visible on the last month and seems to be worst, if I start to push with some queries or something, the processor throttle to 0.39Mhz very, very slow... Seem a heat problem.