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ChrisOattes

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23 years ago

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January 7th, 2004 21:00

Crashing

I have been having a problem with my Latitude Cpi for a while now - if i move the laptop too much while using it or it gets knocked at all, it freezes, none of the keys will respond or the mouse. I was wondering if anyone could suggest any reasons why/ possible fixes.

Any help would be greatly appreciated.

Message Edited by ChrisOattes on 01-07-2004 11:31 PM

  • leduke30

    2 Intern

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    Posted January 8th, 2004 03:00

    Check the CPU, RAM and Harddrive for proper seating, or remove and reseat them. There is also a Video daughterboard connection just in front of the Keyboard, CMOS  Battery and Synaptics  connections, which came unseated on me once  and caused similar problems. It requires firm downward pressure to reseat it, as does the CPU. It sounds like an intermittent connection somewhere, which can be the bane of a tech's existence.
  • 274

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    Posted January 8th, 2004 12:00

    How would I go about checking those things?
  • leduke30

    2 Intern

    4033 Posts

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    Posted January 8th, 2004 15:00

    http://docs.us.dell.com/docs/systems/pmojav/document.htm     

    This link will take you to all documents available for your Laptop; download the Service Manual. If you do not have Adobe Acrobat Reader, you will need to install it from a free download from here:

    http://www.adobe.com/products/acrobat/readstep2.html

    You need to remove your keyboard for starters, to access the CPU and Heatsink,also the Video Daughterboard Connection I previously referred to. The hard drive is in a Caddy which slides out of the left side after you remove 2 screws securing it from the bottom side.