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MrBraydogg

updated

9 years ago

1

47440

May 23rd, 2017 18:00

Dell Audio "MAXX Audio Pro" Issue

Hello Dell community, I have an issue with the latest version of Dell Audio's sound drivers, and was wondering if any of you have a similar issue, or better yet, a way to fix the problem.

For starters, I have a Dell Inspiron 15 7559 laptop. Whenever I plug in my headset and join into a voice call, I will get reverb audio, making everyone in the call sound almost robotic. After searching through and messing with Dell Audio's settings, I was able to find that the issue was coming from having MAXX Audio Pro settings enabled.  So now everything seems to be fine. However, every time I disconnect and then reconnect my headset, or any time I open Dell Audio after disabling the MAXX Audio settings, they are re-enabled. It's not the biggest issue mind you, but it is a tedious bug that I would like to know how to solve if any of you have come across a solution! :emotion-1:

As far as ways I have tried to solve this issue myself, I have tried uninstalling dell's custom Realtek audio driver, and instead installing Realtek's audio drivers off of their website. This amounted to a failed solution, as it did remove MAXX Audio all together, but voice calls could no linger function at all. If it helps, my headset plugs into the dual headset port in the laptop, and I use a mic/audio splitter.

Thanks to any Dell community members that are able to give any insight.