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dzim53

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dzim53

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December 24th, 2008 10:00

Dell program file opens on system startup

whenever windows starts up the dell program file pops up when windows is starting up can someone please help i called dell but my warenty ran out

thanks

dave

  • Jayca1

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    Posted December 24th, 2008 10:00

    What do you mean by Dell program file ?

    Can you give some more detail ?

     

  • dzim53

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    Posted December 25th, 2008 19:00

    whenever my computer boots up a file named "Dell" just pops up thats all it has never done this and has just started after i tried to install some updates from the dell support center. i close it an nothing happens it is just anoying that it keeps poping up.

  • TheRealFireblad

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    Posted December 27th, 2008 08:00

    What model system and what OS are you running?

     

    Aren't there any configuration options, to disable it from running at startup?

    What updates did you install - or at least try to install, specifically.  That'll help narrow down what it might be?

  • dzim53

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    Posted December 27th, 2008 09:00

    inspiron 1501 win xp professional

    i tried to install the following updates from the support center:

    SIGMATEL-Driver applies to: STAC 92XX C-major hd audio

    Dell BIOS applies to Insperion 1501 system BIOS

    Dell aplication applies to support center

    TSST- firmware applies to TS-L462D 24x slim CDRW/DVD

    Ricoh-Driver applies to R5C832

    Broadcom- diagnostics utility applies to 440x 10/100 integrated controler

    Broadcom - driver applies to 440x 10/100 integrated controler

    Dell-driver applies to wireless 1490 dual-band WLAN Minicard

    all that happens is whenever i restart my computer the file just opens i dont click on anything. in the file there are folders named AOLIcon, BAE, Dell wireless WLAN card, launcher and quickset. after i tried to install the updates listed above i got the following icons on my desktop:

    BIOS.BAK

    PHLASH

    MFC42.DLL

    PHLASHLC.DLL

    MSVCRT.DLL

    PHLASH txt doccument

    FLASHABL.ROM

    MSVCP60.DLL

    PHLASHNT

    WINPHLASH

    WINPHLASH help file

     

    i have no idea what i did can you help?

     

  • Alexandra_P

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    Posted December 27th, 2008 11:00

    One way  to try and get out of this is to try system restore to a date before all this happened.  Start - Programs - Accessories - System Tools - System restore.   That hopefully will undo at least the driver updates and whatever program installed that's causing the popup.

    As far as all the icons go - if system restore doesn't work, then the only thing for it is to manually clean it up.  That list looks like the BIOS update just extracted its files all over your desktop instead of into a folder.   If it took correctly, when you reboot the latest version number will show up on the initial Dell boot screen and you can just remove all those files.

    I think the main problem is trying to download/update/install way too many things at one time.   In all likelihood you don't really need all those updates - there's no need to fix something that isn't broken.  If you do decide to update, only do 1 at a time, follow the instructions to install it, reboot, and make sure everything's working before doing the next one.  Especially since I see firmware updates in there.  Firmware and BIOS updates aren't the same as drivers - they alter the actual internal programming of the hardware, and if that goes wrong for some reason you could actually ruin the hardware.

    As for the folder pop-up:  Latest program to do this was an earlier version of the Dell Support Center itself, but it could be another Dell program that starts up when the computer does.   Honestly I'd just get rid of  the Dell Support Center in Add/Remove programs - general consensus here is that it's not worth the hassle and doesn't do anything you can't do yourself with only a little effort.