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mikemulligan

updated

13 years ago

0

5814

March 3rd, 2014 16:00

keyboard

help!!!! new dell keyboard 2 mo.no help mike
  • N7U

    615 Posts

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    Posted March 3rd, 2014 17:00

    Hi Mike,

         I don't know what mo.no means but without providing any details about the problem it is impossible to provide advice. Try listing things that pertain to the problem like:

    • What model Dell computer are you using?
    • What type of keyboard? (wired usb, wired PS/2, wireless, bluetooth, built in?
    • When did it fail? After an update? After a spill? after the machine was dropped or fell? during a reboot?
    • Were there any symptoms of keyboard failure prior?
    • Is it the whole keyboard or a certain row? or certain numbers or letters?
    • Is the machine under warranty? if so have you contact Customer Support?
    • When was the last time you took your computer out for a walk? (that's a joke I'm only kidding)

         The more info and detail you provide about the problem the easier it will be to help you.