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PB
Pebblez Boop
1 Message
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4330
May 28th, 2014 01:00
Laptop problem
Hi, My Dell Laptop recently has stopped working...it goes to the window start-up screen & just stays on it saying I need to repair my computer to fix the problem but that doesn't help? Any suggestions to get my laptop back working?
Dell-Mohammed S
365 Posts
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0
Posted May 28th, 2014 07:00
Hi Pebblez Boop,
Welcome to community
I will recommend you to run the diagnostics on your system to check the hardware functionality:
Restart your system and keep tapping 'F12' as soon as the Dell logo appears.
Highlight 'Diagnostics' using up/down arrow keys and press enter.
Please let me know if you get any error code/message.
In case the diagnostics pass, try to boot your system in ‘Safe mode with Networking’ from Advanced boot menu and see if it works:
Restart the system and keep tapping 'F8' as soon as the Dell logo appears.
Highlight 'Safe Mode with Networking' using arrow keys and press enter.
Note: If your system has Windows 8, F8 key will not work to bring up Advanced Boot menu. Try to boot your system for 3 times and it will automatically bring up the Advanced Boot menu.
Keep me posted. Please reply for any further questions.