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Latitude E6500 locks up during Realtime Clock -RTC Functionality Test
My E6500 is experiencing random lock ups that require a reboot. When I run the diagnostics test using the Symptom Tree for "System Locks Up". It starts to run and then locks up during the:
Device = Real Time Clock
Test = RTC Functionality Test
Test Status = Verifying rollover
It has been sitting there at this stage for about an hour.
Any diagnosis or suggestion would be appreciated.
thanks
Jason
Responses (10)
Solutions (0)
I talked to Dell Support and showed them the diagnostics result. They say that it will be necessary to replace the motherboard. They wanted $750 for a new motherboard. Found one on-line for $199. Havent replaced it yet, so I can't tell you for sure if this really fixes the problem or not.
jtmoderate876
4 Posts
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Posted December 14th, 2011 08:00
I would avoid buying a new motherboard. I've had mine replaced, along with another guy I work with, and it hasn't fixed the problem (screen blackouts / Real time clock diag never completes). I'm getting yet another board replacement under warrantee but have been without a reliable computer for months.
jtmoderate876
4 Posts
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Posted December 14th, 2011 08:00
Sorry to hear. I have to say that the dell service people have been courteous and excellent.
I know that hasn't been everyone's experience but it has been mine. I would also say that until 3 months ago my m6500 was a pretty good computer (with exception of the trackpad which never worked).
In my case I thing these folks may be dealing with a product, the M6500, that simply has a fatal flaw. So far the two of us at my company with the problem have both had the NVIDIA FX3800M video card. It's not conclusive but so far people with the ATI video card on M6500 have not had complaints. I have NVIDIA on everything else and it's great so I just don't know.
Wrathchild68
2 Posts
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Posted December 29th, 2011 15:00
Here is what I have found. Tested 3 E6500 all BIOS version A26 and all locked up on the RTC verify rollover. Tested 1 E6500 BIOS version A19 passed with no problems. Updated the BIOS to A26 and now it locks up on the RTC verify rollover. I hope that this helps.
UWTechSupport
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18 Posts
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Posted August 9th, 2012 12:00
We did get the Dell Diag. Disk. to work and Realtime clock test was resolved when updated to BIOS A27, that said, we are still having problems with the E6500 MB. Appears to be MB as well... On to the next problem.

nowotka
4 Posts
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0
Posted December 8th, 2011 07:00
I have the same issue with my Precision M6500. Random lockups, sometimes locks up with blinking grey display. I thought it was a ram problem. After replacing all of 4 modules, same problem. All PSA tests passed without problem. Stuck on 32bit test:
Device = Real Time Clock
Test = RTC Functionality Test
Test Status = Verifying rollover
I was stuck for 2 hours and i had to shut it down by pressing power button. I've contacted DELL service, so if they find out what's the problem with I will let You know.