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Bandukapasantha

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12 years ago

B

Bandukapasantha

7 Posts

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6479

March 5th, 2015 03:00

microphone doesn't work

Hi every one,

I'm using Dell inspiron 5537 laptop and I purchase form dell.com
my microphone doesn't work.My warranty expire on 2016.
I'm in Sri Lanka
In Sri Lanka softlogi is the dell authorized agent.
Can i repair it from softlogic without any costing.
If they bond for such service?

  • RP

    Robert P (retired)

    6 Operator

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    9396 Posts

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    Posted March 5th, 2015 05:00

    Hi Bandukapasantha,

    Thanks for your post.  Please contact Dell Tech Support in your country for an answer to this question.  Thanks.

    Regards,
    Robert


    Robert P (retired)

  • B

    Bandukapasantha

    7 Posts

    311

    0

    Posted March 19th, 2015 01:00

    I have contacted our dell agent in sri lanka.

    But they told there is two type of dell agent.direct agent and

    Non direct agent.

    And the softlogic is non direct agent.

    So they do not repair it free.

    They charge 5000+ VAT (LKR).

    It's very unfair.I have my international warranty

    Till next April/2016.

    Then why have to pay for it.

    Please can anyone help.

    And also they asked for transfer the service tag to sri lanka(orginal tag is usa)

    Is that necessary

    Thanks

  • B

    Bandukapasantha

    7 Posts

    311

    0

    Posted March 20th, 2015 09:00

    I have contacted our dell agent in sri lanka.

    But they told there is two type of dell agent.direct agent and

    Non direct agent.

    And the softlogic is non direct agent.

    So they do not repair it free.

    They charge 5000+ VAT (LKR).

    It's very unfair.I have my international warranty

    Till next April/2016.

    Then why have to pay for it.

    Please can anyone help.

    And also they asked for transfer the service tag to sri lanka(orginal tag is usa)

    Is that necessary

    Thanks

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