Announcement Banner
UNSOLVED

Matysh

updated

9 years ago

M

Matysh

7 Posts

0

5449

August 24th, 2017 14:00

Plugging to USB 3.0 - Scanner doesn't work

Hello everyone, I have a problem with my HP LaserJet Pro MFP M26a. I plugged it to the Dell Inspiron  7567 . Printing and copying work fine, but scanner doesn't work.  When I click '' HP Scan'' I get an information that scanner cannot be found. When I used Windows tool to fix this problem, I got the information that USB 2.0 Device cannot properly work with USB 3.0 . I have the latest drivers and I use Windows 10 Home 64 bit version.  Is there any way to make scanner work? If yes, how can I make it on Dell Inspiron 7567 ?