Hi there,

I have received my new laptop about two weeks ago and it didn't power up on the second day. Since than it is totally non-usable. I have contacted the Dell Technical Support immediately I went through the troubleshooting wizard and it turned out that I can't solve the problem myself. I asked them for full refund and get the faulty laptop collected because I lost my confidence but they just stopped answering me though I write letters them almost every day. What can I do now? Can you help me please with some smart advise?