G,

Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.

 

Also provide Network Interface

 

What virus program and firewall is installed?

 

 

Rick

Hi Rick ,

Thanks for getting back; much appreciated. I've ran the finding system info however i'm having difficulty removing ( due to trying to locate the info) the product id and registered owner details. It states ' please remove the product id and registered owner before posting' ....how is this done as it won't allow you to delete it ?

Thanks

Graeme

Hi ,

I think I was following the instructions 'literally' then I realised I was to delete prior to posting ;-).

Cheers

Graeme

Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.

C:\Windows\system32>systeminfo

Host Name: THEMAINPC
OS Name: Microsoft Windows 8 Pro
OS Version: 6.2.9200 N/A Build 9200
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: 
Registered Organization:
Product ID: 
Original Install Date: 1/25/2014, 9:37:00 AM
System Boot Time: 1/26/2014, 7:32:27 PM
System Manufacturer: DELL__
System Model: CBX3___
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 58 Stepping 9 GenuineInt
el ~3300 Mhz
BIOS Version: N/A N/A, 1/1/1601
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume1
System Locale: en-us;English (United States)
Input Locale: en-gb;English (United Kingdom)
Time Zone: (UTC) Dublin, Edinburgh, Lisbon, London
Total Physical Memory: 8,135 MB
Available Physical Memory: 6,186 MB
Virtual Memory: Max Size: 12,743 MB
Virtual Memory: Available: 10,392 MB
Virtual Memory: In Use: 2,351 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\THEMAINPC
Hotfix(s): 148 Hotfix(s) Installed.
[01]: KB2712101_Microsoft-Windows-CameraCodec-Package

[02]: KB2727528
[03]: KB2729462
[04]: KB2736693
[05]: KB2737084
[06]: KB2739987
[07]: KB2740443
[08]: KB2740446
[09]: KB2740448
[10]: KB2742614
[11]: KB2742616
[12]: KB2750149
[13]: KB2753842
[14]: KB2755855
[15]: KB2756472
[16]: KB2756872
[17]: KB2756923
[18]: KB2757638
[19]: KB2758246
[20]: KB2761094
[21]: KB2761967
[22]: KB2764870
[23]: KB2768703
[24]: KB2769034
[25]: KB2769165
[26]: KB2769166
[27]: KB2769299
[28]: KB2770660
[29]: KB2770917
[30]: KB2771744
[31]: KB2771821
[32]: KB2777166
[33]: KB2777294
[34]: KB2778171
[35]: KB2779768
[36]: KB2780342
[37]: KB2780523
[38]: KB2781197
[39]: KB2782419
[40]: KB2783251
[41]: KB2784160
[42]: KB2785094
[43]: KB2785220
[44]: KB2788350
[45]: KB2789649
[46]: KB2789650
[47]: KB2790655
[48]: KB2790920
[49]: KB2792009
[50]: KB2795944
[51]: KB2798162
[52]: KB2800033
[53]: KB2800088
[54]: KB2802618
[55]: KB2803676
[56]: KB2803821
[57]: KB2805222
[58]: KB2805227
[59]: KB2805966
[60]: KB2807986
[61]: KB2808679
[62]: KB2811660
[63]: KB2812829
[64]: KB2813430
[65]: KB2815769
[66]: KB2818604
[67]: KB2820197
[68]: KB2820330
[69]: KB2821895
[70]: KB2822241
[71]: KB2823233
[72]: KB2829254
[73]: KB2829361
[74]: KB2829530
[75]: KB2830290
[76]: KB2832418
[77]: KB2833958
[78]: KB2833959
[79]: KB2835361
[80]: KB2835364
[81]: KB2836946
[82]: KB2836947
[83]: KB2836988
[84]: KB2837385
[85]: KB2838727
[86]: KB2839894
[87]: KB2840632
[88]: KB2840633
[89]: KB2844289
[90]: KB2845187
[91]: KB2845533
[92]: KB2845690
[93]: KB2847311
[94]: KB2847928
[95]: KB2849470
[96]: KB2850674
[97]: KB2851234
[98]: KB2853915
[99]: KB2855336
[100]: KB2856373
[101]: KB2856758
[102]: KB2861194
[103]: KB2861702
[104]: KB2861704
[105]: KB2862073
[106]: KB2862152
[107]: KB2862330
[108]: KB2862335
[109]: KB2862768
[110]: KB2862966
[111]: KB2863243
[112]: KB2863725
[113]: KB2864058
[114]: KB2864202
[115]: KB2864629
[116]: KB2868038
[117]: KB2868623
[118]: KB2868626
[119]: KB2868725
[120]: KB2869628
[121]: KB2871389
[122]: KB2871690
[123]: KB2871777
[124]: KB2875783
[125]: KB2876331
[126]: KB2876415
[127]: KB2877211
[128]: KB2877213
[129]: KB2882780
[130]: KB2883201
[131]: KB2884256
[132]: KB2885699
[133]: KB2887069
[134]: KB2889784
[135]: KB2891804
[136]: KB2892074
[137]: KB2893294
[138]: KB2893519
[139]: KB2893984
[140]: KB2898785
[141]: KB2899190
[142]: KB2900986
[143]: KB2903938
[144]: KB2904266
[145]: KB2913152
[146]: KB2916626
[147]: KB2917499
[148]: KB976002
Network Card(s): 1 NIC(s) Installed.
[01]: Realtek PCIe GBE Family Controller
Connection Name: Ethernet
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
IP address(es)
[01]: 192.168.0.3
[02]: fe80::8818:b071:9b79:fd4a
Hyper-V Requirements: VM Monitor Mode Extensions: Yes
Virtualization Enabled In Firmware: Yes
Second Level Address Translation: Yes
Data Execution Prevention Available: Yes

C:\Windows\system32>

Network Interface:

Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.

C:\Windows\system32>netsh wlan show interface
The Wireless AutoConfig Service (wlansvc) is not running.

C:\Windows\system32>

Graeme,

I do not see a wireless adapter listed, under network adapters.

Look in these places to see if your Connection is enabled

I only needed you to remove personal information from

Registered Owner: 
Registered Organization:
Product ID:

The system model has been removed or changed.

This is a new system, so I would Contact Dell Technical Support and let them remote in and see if they can fix it. If not, they may have to send a person out to replace the wireless adapter. It may have come loose or failed.

Rick