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bensmith13579
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March 14th, 2017 15:00
WM326 Erratic Movement
Hi, I have a brand new Dell mouse, WM326, and right out of the box it has extremely erratic movement on the screen. The cursor moves perfectly with the touchpad and the USB ports all work fine with other devices. I've tried all the ports, changing the battery, and restarting the computer with no success. I've also plugged the mouse into a desktop computer and it is still erratic. My laptop is an Inspiron 15 3000 Series, if that matters. Since I cant find any information on this product online, what steps should I take to either resolve this or get a replacement that will work?
DELL-Lijo J
532 Posts
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Posted March 15th, 2017 01:00
Hi,
Welcome to our community.
We’ll certainly try and assist you. We appreciate the fact that you’ve tried certain troubleshooting steps. Please try using the same mouse on another system and see if the device functions in a right way. We request you to provide us with the serial number of the mouse, the invoice copy of the purchase and your email address via private message. We’ll surely check and let you know with the available options. To send a private message, click on my name and select ‘Send private message’.