‎2007FP died | DELL Technologies

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frazh

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frazh

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October 15th, 2006 14:00

2007FP died

My 2007FP died on me today (just had it for 2 and 1/2 months). Do I contact Technical Support or Sales Support for the exchange?
Thanks.

S
SR45
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Posted October 15th, 2006 16:00
Tech support, and have your order number, and or customer number handy. Let us know if you have issues with this exchange.
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frazh
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Posted October 16th, 2006 13:00
Phoned tech support this morning and they said they'll send a replacement out today and I should receive it by tommorrow.
We'll see how this plays out.
I hope I don't get the PVA panel. The one that died was the S-IPS.
S
SR45
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Posted October 16th, 2006 14:00
So far, so good. Lets hope you do, and not have the panel shuffle.
S
SR45
2 Intern
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12138 Posts
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Posted October 19th, 2006 13:00
Good to hear you got a good monitor. Now its my turn Friday or Monday for my 24 incher. :smileysurprised:

Dim 4400
2.6 Ghz 400 FSB
1 Gb 2100 DDR memory
Windows XP Home
24 inch 2407 WFP ( $ 654.15 ) Friday or Monday
XFX 7800 GS O/C AGP ( 91.47 driver )
Dual 16x DVD-R
410 watt ( PcPower&Cooling )
PC-Cillon Internet Security
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frazh
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Posted October 19th, 2006 13:00
Finally got the replacement today (Not Dell's fault, they had it shipped out that day as they had said they would). It's the exact panel that died on me (S-IPS LM201U05)so I'm extremely happy. I'm pretty impressed by Dell's support after hearing the horror stories. Tech support was very helpful in setting up the exchange and in finding the tracking # to find out where Purolator had the shipment.