It is not inside of a month that gets you a New exchange, it must be inside of 21 days from the invoice date. If the only issue is the blinking LED, I wouldn't exchange it for a refurbished.

Thanks Chris for your advice.

According to the invoice date, I'm still inside the 21 days duration, that I purchased the panel. The blinking LED problem is sporadic, like now its almost 12hrs. since I first reported the problem and at the moment, its not blinking at all (all the LEDs are perfectly glowing normal). So I guess I shouldn't get paranoid about it (since the blinking LED is the only problem I'm facing...else the panel is just fine.)

Another problem with my purchase, is that I don't have a service tag. The panel was bought separately and is not a part of a whole system. "Automatic Dell System Profiler" too scans and fails to find a service tag saying "service tag not found". Neither does the panel have any kind of a serial number behind it. Things that I do have are Dell Order Number, Customer PO Number, Invoice Number. But I'm not even able to mail tech support without the service tag.

Sorry, if I'm deviating from my first post. Can you please advise regarding this?

Thanks.

The only monitors with a Dell Service Tag number are the 27" and 30". All others would need to use their Dell Order number.

Thanks Chris

Hi Chris,

I spoke to Dell tech support (the power button LED is just dead now) and was assured of a new replacement (since I'm within the 21days range from buying).


I wish to know, how to identify a U2410 replacement to be a new piece and not a refurbished one?
(Like, for Seagate refurbished Hard Disks, they have a sticker saying "Seagate Certified Repaired Hard Disk")


Identifying factor:
According to my knowledge, a new U2410 will have the factory calibration report inside the box, while a refurbished one won't have it.


Am I right? Is there any other way to distinguish a refurbished panel from a new one.

Please advise,


Thanks.

By law, we have to place "Refurbished" on the label. That is how you will know.

Hi Chris,

I got a new U2410 (not a refurb) as replacement from Dell following the flickering power button LED problem.

I setup both my previous one and the new one side-by-side. While running both of them at Standard mode keeping brightness and contrast at 100, the new one is giving pinkish whites. 

I'm confused which one to keep. Can you please comment on this?

Thanks.