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webbyboy

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webbyboy

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October 3rd, 2009 12:00

U2410 Green/Pink Tint Issues

Just wondering could i get a replacement monitor for my current U2410 which has very serious left green and right pink tint issues? Even on this dell community forum, where both sides i can see very obvious difference, would any firmware solve this issue or it's something more serious?

  • DELL-Chris M

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    Posted October 4th, 2009 20:00

    Please post a picture of this issue. Have you reset the U2410 to Factory Settings (OSD- Other Settings- Factory Reset)? Do you see the tint issues when testing both DVIs and the VGA port? 


    DELL-Chris M (old account)

    #IWork4Dell

  • webbyboy

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    Posted October 4th, 2009 22:00

     

    Yeah i've tried with Displayport, VGA and both DVIs. Yep i've set to factory settings too. You can look at the both sides grey part.

  • nigel1210

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    Posted October 5th, 2009 02:00

    Same problem here.

    Have seen it on two units, and quite a widespread problem.

    Also noted in these threads as well.

    http://www.hardforum.com/showthread.php?t=1441159

    http://forums.overclockers.co.uk/showthread.php?t=18049798

  • DELL-Chris M

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    Posted October 5th, 2009 06:00

    Based on the number of units sold versus number of units returned for tint reasons, it is not a widespread problem. So one is in Singapore and the other is in the UK. What are the PPID numbers?


    DELL-Chris M (old account)

    #IWork4Dell

  • webbyboy

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    Posted October 5th, 2009 08:00

    Hi Chris,

     

    The PPID is CN-0J257M-72872-97L-001L

     

    So i should i call my local Dell number for a replacement? Could i request for a brand new sealed replacement rather than a monitor that someone also has returned?

     

    Thanks

  • 4597

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    Posted October 5th, 2009 12:00

    Joining to add to this.

    I've had two U2410s. Both have been affected by the tint problem. One orignially purchased, and then a brand new replacement. To be fair Dell have been very good about getting replacements out, and I've got a second replacement enroute right now... but I have every expectation it will have the same problem.

  • P.A.K

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    Posted October 5th, 2009 13:00

    Hi,

    I have had FOUR (count them) U2410's from Dell now.

    1. The initial screen had a dead red pixel. It had no tint issue, but I was unhappy about a dead pixel smack bang in the middle of my screen.
    2. The Dell replacement had massive uniformity issues related to green and pink tint. I can't stress enough how bad the screen was. (Photo below)

    At this stage, being somewhat concerned about the quality of Dells replacements, I opted to return the original screen for a refund and try again with a completely new order.

    3. Screen three has milder tint issues, but they're still visible as mostly pinkish tint (with some green) at the bottom left, and a largely blue-ish tint in the top right. This blue tint makes the top right slightly darker in appearance than the bottom right. (Photo below)

    4. Dells FOURTH U2410 arrived today, and this one is free of tint issue! Horray.. Except it has a dead green lit pixel on the bottom left of the screen. Wonderful.

    You want photo's of what it looks like? I'm happy to oblige. Note that due to the nature of the tint, and the difficulty of photographing it clearly on white backgrounds, I took an image of the U2410 (viewing a maximized notepad document) and then boosted the saturation to +88 in Photoshop to emphasize the colour difference.  NO other aspect of the image was altered. Part of this also boosts the natural tint present in the colour temperature of the camera/screen and imparts this on the image. However it clearly shows the type of issue people are experiencing on a white background.

    Screen number 2 (Green tint bottom left, pink tint top right)
    http://i577.photobucket.com/albums/ss211/DellU2410InputLag/U2410_SuffersPinkTintFlaw.jpg

    Screen Number 3 (green tint bottom left, blue tint top right)
    http://i577.photobucket.com/albums/ss211/DellU2410InputLag/3rd_DellU2410_GreenTint.jpg

    Now, just for reference purposes, Screen 1, which is free of noticeable tint uniformity issues (but did have a dead red pixel in the middle) altered using the exact same process as the screens above.
    http://i577.photobucket.com/albums/ss211/DellU2410InputLag/U2410WithoutPinkTintProblem.jpg

    Now tell me there isn't large uniformity difference with these previous screens. Keep in mind, the colour difference on white backgrounds is entirely visible to the naked eye, and these images simply reinforce what I'm seeing in person whilst looking at the screens.

    So I have a question. Is it too much to ask of Dell that I don't get a new U2410 that doesn't have tint issues, or dead, or lit pixels? Because I've given Dell not one, not two, not three, but FOUR chances, and so far the answer is yes - this is too much to ask of Dell and their U2410.

    The icing on the cake is, if I want to fix the clear black level/dither issues Adobe/SRGB mode has, I must inflict this stressful panel lottery process on myself again. I was reporting the sRGB/Adobe mode issue several weeks ago btw, but I should have probably have posted about that here too..

    So, can anyone from Dell help me here? Or do you recommend I give up trying to get a screen without dead pixels or tint issues?

  • DELL-Chris M

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    Posted October 5th, 2009 14:00

    I am sending your posts to engineering. Hold off on getting anymore exchanges until I speak with them.


    DELL-Chris M (old account)

    #IWork4Dell

  • P.A.K

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    Posted October 5th, 2009 16:00

    Because I currently have 2 U2410 screens here, one with tint uniformity issues, one replacement without (but with a lit green pixel), I've photographed them side by side.
    Can you guess which is which? ;)

    Note that I've again boosted Saturation by +88 in Photoshop to boost colours and make the issue more visible. I can, of course, make the unboosted image available if required.

    Of special note is the fact that both screens are using identical 50/50 brightness/contrast settings Under standard mode. I've also allowed some of the bezel into the picture just so you can see the level of noise introduced by the boosting process. I also tried to take the picture as close to the middle of the screens as possible so as not to introduce further distortion due to IPS viewing angles etc.

    http://i577.photobucket.com/albums/ss211/DellU2410InputLag/U2410NoTint4LeftTint3right6314.jpg

    Oh, and in case you didn't guess the new screen without the tint uniformity issues is on the left, the one with tint uniformity issues (redish bottom left, blue top right) is on the right. I also should've noted that my earlier example 1 screen did have a very mild blue tint down the right, but that was partly due to the angle the screen was at I think, and it didn't really present a problem in person. Either way it's long gone now, but I was very happy with its uniformity..

  • webbyboy

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    Posted October 7th, 2009 00:00

    Just received a replacement U2410, The pink tint is somewhat gone but on the whole of the left edge, there's one brown/yellowish tinting, it seems like burn out marks. Sigh, i thought i can keep this unit. SRGB/Adobe RGB problem is still around.