UNSOLVED
Closed
U2413, USB upstream cable question
Hi,
Is the factory USB 3.0 A-B upstream cable special or can it be replaced with any commercially available cable?
I recently bought a used monitor like this but there was no any cable with it.
I'd like to do some hardware calibration with "X-rite i1display pro" and the "Dell XRITE Monitor Application" from Dell's support page but the application always have connection problem.
I've read lot of forum threads about this problem, tried lots of app versions , usb cable/port variations but nothing helped.
I did this thing before calibration:
- The monitor set to Factory Defaults in the OSD (On Screen Display). Look for Other Settings- Factory Reset- Reset All Settings
- In Color Settings change from Standard to Color Space
- The monitor USB upstream cable connected to the computer USB port. Upstream cable is a commercial one: Delock USB 3.0 cable (A/B, 3m)
- Tried with USB 2.0 A/B cable also, same result
- DP 1.2 disabled in the monitor OSD
- Monitor connected with HDMI
- The Xrite i1Display Pro device tested in TWO ways:
- Test it on all of the monitor bottom USB downstream ports --> Xrite i1Display Pro got power but the software couldn't see it
- Test it connected directly to the computer USB port --> Software see it
- Inserted SD card into the monitor's card reader, nothing happens
Thank you all suggestions
211
0
Posted July 7th, 2023 12:00
Hi, thank you I will get a shorter cable and try again.
178
0
Posted July 12th, 2023 22:00
Hi, I bought an 1.8m USB 3.0 A/B cable, but still no connection.
If I put USB stick or SD card into the monitor it cannot seen in the list of disk drivers.
Also there is no change in the Device manager Universal Serial Bus controller node.
I've tried several ports in my laptop, all of them is USB 3, one of them is power USB.
DDC/CI is enabled.
Any suggestion?
171
0
Posted July 13th, 2023 08:00
It could just be a faulty U2413. What is the build date on the rear label?
DELL-Chris M (old account)
#IWork4Dell
168
0
Posted July 13th, 2023 09:00
It is definitely out of warranty, the date is 2013 jan.
166
0
Posted July 13th, 2023 10:00
OK. Last step would be this no cable/power button reset to see if it helps =
* Turn the computer off
* Turn the U2413 off
* Disconnect every cable (including the power cable) from the U2413
* Press the U2413 power button in for 8 seconds (clears any residual power in the circuits)
* Reconnect the power cable and one video cable to the U2413 and computer
* Turn the computer on, then the U2413 and retest
DELL-Chris M (old account)
#IWork4Dell 142
0
Posted July 14th, 2023 14:00
Thank you trying to help, I've followed the steps but nothing changes
114
0
Posted July 15th, 2023 05:00
Then the seller sold you a defective monitor.
DELL-Chris M (old account)
#IWork4Dell 88
0
Posted July 16th, 2023 01:00
yes it seem like
DELL-Chris M
Community Manager
•
56891 Posts
•
232143 Points
216
0
Posted July 7th, 2023 07:00
Is the factory USB 3.0 A-B upstream cable special or can it be replaced with any commercially available cable?
* It needs to be USB 3.0. Some of them are only USB 2.0.
* Dell has never tested 3m/9.8ft cabling with any of our monitors. The U2413 cable is 1.8m/5.9ft
DDC/CI must be Enabled in the Menu- Other Settings.
DELL-Chris M (old account)
#IWork4Dell