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psnabe

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psnabe

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November 26th, 2015 00:00

U2415, Discoloration

Hi,

I bought a Dell U2415 monitor Tuesday. When I un-boxed the screen I noticed that there was a discoloration when looking at the the un-powered screen from a certain angle. After that I noticed that there was 2 areas there this discoloration is located. One of the areas has branches. You see the discoloration when the screen is unpowered and you look from a certain angle. Is it normal - or?

  • psnabe

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    Posted November 26th, 2015 08:00

    I have tried taking some fotos - marking the one of the discolorations

    https://files.secureserver.net/0s5fdnhRGgYrhT

    https://files.secureserver.net/0svjXDAPHxniXL

  • DELL-Chris M

    Community Manager

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    Posted November 27th, 2015 09:00

    Run the monitor Self-Test and BID (Built-In Diagnostic) (page 57). Do you see the issue on the Self-Test screen and colored BID screens?


    DELL-Chris M (old account)

    #IWork4Dell

  • psnabe

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    Posted November 29th, 2015 21:00

    Hi Chris

    I just got a second U2415 and it has a bit of the same so it is probably normal.

  • psnabe

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    Posted December 12th, 2015 08:00

    I have now had the screens in a half month. They both have a pattern where there is discoloration. As I write this the sun is shining and "hitting" the screen - and I can see the discoloration pattern. The pattern seems to be constant (when seen from a certain angle) – and it doesn’t matter if the screens are powered on or not.

    Is this really normal?? Or do you might have a batch with production errors? 

  • Cubbers

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    Posted December 12th, 2015 09:00

    I'm no expert but it looks from the photos like the anti-glare coating isn't applied properly in some areas. I would return them to your retailer.