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Go to SolutionDell N3024F Switch Failure
I have a Dell N3024F switch that connects fiber from various switches around our campus. While I was out of town, the switch went down taking down the entire network as it is the central switch in the main server room. Someone made a video of the front panel of the switch at the time and what I am seeing is the Status LED blinking red, the Locator (PSU 2) LED blinking green (which is odd as no one has the password to the switch except me to turn on locator) and the Fan LED was solid red. All LEDs on the individual switch ports were off.
The switch was rebooted (turned off and turned on) and the errors cleared and the switch has been operating normally since.
Unfortunately, the logs have been overwritten so I cannot tell what exactly happened other than there was apparently a fan failure somehow.
Is there any way I can determine what happened? Or run some sort of diagnostic that might give me a further clue?
The switch is running firmware version 6.3.2.7. Should I upgrade the firmware? If so, which version should I upgrade to? 6.3.3.14 or 6.5.3.4? I am not using the stacking functions of the switch if that makes any difference.
Thanks.
DELL-Josh Cr
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Posted March 14th, 2019 10:00
Yes, 6.5.3.4. The older 6.3 version was left available for people that need to step up to a middle version.
DELL-Josh Cr
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Posted March 14th, 2019 10:00
Hi,
We would recommend running the newest firmware. If the logs have been cleared there is not a way to look at them anymore. If you configure an external syslog server that could keep records of all errors. Page 424 https://downloads.dell.com/manuals/all-products/esuprt_ser_stor_net/esuprt_networking/esuprt_net_fxd_prt_swtchs/networking-n3000-series_user%27s-guide10_en-us.pdf
Hi i have the same problem too eventhough I have upgraded my firmware to 6.5.4.23
DELL-Marco B
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Posted March 31st, 2025 07:28
Hi, could you please describe the exact issue you're experiencing with the switch? Also, could you let me know which firmware version is currently installed?
DELL- Marco B
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Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!Hi,
The issue I'm experiencing is that the switch powers on, but none of the port LEDs are blinking, and there is no network activity. The health status and fan indicator LED is red. However, when I power cycle the switch (turn it off and on), it starts working fine again.
The current firmware version installed is 6.5.4.23
DELL-Marco B
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Posted March 31st, 2025 09:25
Hello,
here you have a firmware update, can you try to update it?
Dell EMC Networking N3000 Series, Firmware Version 6.5.4.17 | Driver Details | Dell US
Thanks
DELL- Marco B
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Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!DELL-Marco B
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Posted March 31st, 2025 11:29
These are fixes for the last version, I don't know which ones are the previous ones
FIELD-5917 :: CS00011500877 :: DNSE/6.5.4.x - N-Series - Port-Channel with port-security enabled, member interfaces goes inactive after peer host/switch reload causing traffic outage
FIELD-5992 :: CS00011612505 :: DNSE/N4000/6.5.4.17/messages "MAC moving for entry type 9 to type 1"
FIELD-4977 :: CS00010282531 :: DNSE/N2048P/6.6.0.15 - N-series doesn't reply with agreement BPDU for the proposal BPDU in RPVST mode (ported to 6.54 because of CSP#CS00011532139)DELL- Marco B
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DELL-Chris H
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Posted March 31st, 2025 14:47
6.5.4.23 fixes the following;
You can try upgrading the firmware to see if it resolves, then if that doesn't solve the issue you can try downgrading as Marco suggested.
DELL-Chris H
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