Solved!
Go to SolutionConstantly need to "reset wireless network adapter"
Setup:
Ethernet from modem to router then:
Ethernet from router to Desktop
Ethernet from router to Ooma (Phone)
Ethernet from router to Sonos Controller
About 1/2 a year ago, I would typically lose my wireless internet connection once or twice every hour I was using my laptop. I kept having to "Reset Wireless Adapter". A housemate using a different Dell laptop (don't know which model) did not have any problems with dropouts. I lived with the issue b/c I mainly use my desktop. Now, my desktop is having the same problem.
How do I fix this "problem"? I work from home and I can't have my connection dropping out all of the time.
TIA!
System Info:
Dell Desktop Studio XPS 8100 running Windows 7 Home Premium Service Pack 1
Network Card: Broadcom Netlink Gigabit Ethernet PCI express x1 (OEM)
Network Card: Qualcomm Atheros DW1525 (802.11N) WLAN PCIe (OEM)
-----------------------------------------
Dell Laptop XPS 1647 running Windows 7 Home Premium Service Pack 1
Network Card: Intel Centrino WiMax 6250
Network Card: Intel Centrino Advanced-N 6250 AGN
Network Card: Broadcom Netlink Gigabit Ethernet PCI express x1
Network Card: Dell Wireless 370 Bluetooth Mini-card (never use Bluetooth)
--------------------------------------
Router: Netgear WNDR 3700 (have had for 3 - 4 years)
Modem: Motorola Surfboard SB6141
ISP: Time Warner
davehegwood
1 Message
286660
5
Posted November 2nd, 2015 04:00
One thing I found after Upgrading to Win 10 is that in the Wi-Fi Adapter Advanced Settings, there's a Default setting to turn off the Wireless Adapter for power saving - I unchecked it and haven't seen the Issue again.
I have the same problem, except often the wireless adapter won't reset, and only solution is to reboot. Worked with Dell telephone technical support,and: checked that I have the most recent drivers; uninstalled and then reinstalled the wireless adapter. Did not solve problem. Dell thought that something had gotten corrupted, and had me restore computer to original factory settings (requiring reinstallation of all software). After 7days, the problem started happening again.
An identical system, bought at the same time, has not had this problem.
Dell Inspiron 14z Ultrabook, about 20 months old
Dell wireless 1703 802.11b/g/y (24)
Windows 7 Home Premium Service Pack 1
Thanks for the reply...sorry to hear about having to reset and re-install.
I might have found a partial solution, at least for my desktop, which I use 90%+ of the time.Two days ago, I disabled my wireless connection in my network settings. Since then, I have not had issues. Per my original post, I have an ethernet cable from my router directly to my computer, so I don't need wireless connectivity for my desktop. I haven't tried my laptop yet to see if disabling wifi-on the desktop resolves the issue on my laptop (e.g., interference?).
- Yes, if one connects with an ethernet cable, then failure of the wireless adapter does not prevent internet access. However, I need to use this laptop in locations where ethernet is not available.After reviewing suggestions in other threads about the wireless adapter needing to be reset constantly, I tried these procedures, which did not solve the problem: disable bluetooth, move laptop right next to the wireless router, uninstall and reinstall the wireless adapter. Checking for updated driver indicates that I have the most recent one available.Here are detailed diagnostics:
Windows Network Diagnostics
Publisher details
Issues found
Problem with wireless adapter or access point
Problem with wireless adapter or access point
Fixed
Reset the wireless adapter
Completed
Investigate router or access point issues
Not run
Refer to Windows Help and Support for more information about wireless connectivity problems
Not run
Issues found
Detection details
5
Problem with wireless adapter or access point
Fixed
Reset the wireless adapter
Completed
Network Diagnostics Log
File Name:
Investigate router or access point issues
Not run
If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device back on or plug it back into the power outlet. To restart a router or access point that has a built-in battery, press and quickly release the Reset button.
Refer to Windows Help and Support for more information about wireless connectivity problems
Not run
Windows cannot resolve your wireless connectivity issue.
Detection details
Diagnostics Information (Network Adapter)
Details about network adapter diagnosis:
Network adapter Wireless Network Connection driver information:
Description . . . . . . . . . . : Dell Wireless 1703 802.11b/g/n (2.4GHz)
Manufacturer . . . . . . . . . : Atheros Communications Inc.
Provider . . . . . . . . . . . : Atheros Communications Inc.
Version . . . . . . . . . . . : 9.2.0.496
Inf File Name . . . . . . . . . : C:\Windows\INF\oem8.inf
Inf File Date . . . . . . . . . : Saturday, March 31, 2012 3:03:30 AM
Section Name . . . . . . . . . : ATHR_DEV_OS61_3119.ndi
Hardware ID . . . . . . . . . . : pci\ven_168c&dev_0032&subsys_02091028
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9
Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
Information for connection being diagnosed
Interface GUID: cce2d75d-91ee-473a-bc24-bbfa4cbe60da
Interface name: Dell Wireless 1703 802.11b/g/n (2.4GHz)
Interface type: Native WiFi
Connection incident diagnosed
Auto Configuration ID: 1
Connection ID: 1
Connection status summary
Connection started at: 2014-08-02 08:54:10-856
Profile match: Success
Pre-Association: Success
Association: Success
Security and Authentication: Success
List of visible access point(s): 11 item(s) total, 11 item(s) displayed
BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
-------------------------------------------------------------------------
20-4E-7F-9E-04-D2 Infra -21 7 Berhanu
28-C6-8E-8B-F9-2B Infra -80 1 conowire
16-CF-E2-D9-A1-30 Infra -91 1 xfinitywifi
00-12-0E-8F-89-B3 Infra g -67 6 07FX10064248
00-26-B8-6E-39-C5 Infra -90 6 NH78D
00-26-62-93-C0-AF Infra -93 6 EJJR5
00-24-B2-DB-49-F0 Infra -92 3 netgear2012
20-AA-4B-09-6E-67 Infra -86 6 My3Sons
12-CF-E2-D9-A1-30 Infra -88 1 (Unnamed Network)
6C-F3-7F-6F-BE-83 Infra -87 7 swise
48-F8-B3-1A-12-6B Infra -93 11 WhiteShark
Connection History
Information for Auto Configuration ID 1
List of visible networks: 11 item(s) total, 11 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra Yes 100 Yes Berhanu
Infra Yes 40 Yes conowire
Infra No 12 Yes xfinitywifi
Infra g Yes 66 Yes 07FX10064248
Infra Yes 14 Yes NH78D
Infra Yes 8 Yes EJJR5
Infra Yes 10 Yes netgear2012
Infra Yes 28 Yes My3Sons
Infra Yes 18 Yes (Unnamed Network)
Infra Yes 18 Yes swise
Infra Yes 8 Yes WhiteShark
List of preferred networks: 3 item(s)
Profile: Direct Tire Guest
SSID: Direct Tire Guest
SSID length: 17
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Profile: !wellesley#
SSID: !wellesley#
SSID length: 11
Connection mode: Infra
Security: No
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Profile: Berhanu
SSID: Berhanu
SSID length: 7
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes
Information for Connection ID 1
Connection started at: 2014-08-02 08:54:10-856
Auto Configuration ID: 1
Profile: Berhanu
SSID: Berhanu
SSID length: 7
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 20-4e-7f-9e-04-d2
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: CCMP(AES)
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: Yes
Multicast key received: Yes
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 51831
Ndis Tx: 37256
Unicast decrypt success: 1052
Multicast decrypt success: 0
Unicast decrypt failure: 0
Multicast decrypt failure: 0
Rx success: 1851
Rx failure: 6844
Tx success: 1195
Tx failure: 2
Tx retry: 1
Tx multiple retry: 0
Tx max lifetime exceeded: 0
Tx ACK failure: 1441
Roaming history: 1 item(s)
Times: 2014-08-02 09:13:57-949
Roamed from BSSID: 20-4e-7f-9e-04-d2
Reason: 0x00000007
Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
For complete information about this session see the wireless connectivity information event.
Helper Class: Auto Configuration
Initialize status: Success
Information for connection being diagnosed
Interface GUID: cce2d75d-91ee-473a-bc24-bbfa4cbe60da
Interface name: Dell Wireless 1703 802.11b/g/n (2.4GHz)
Interface type: Native WiFi
Result of diagnosis: There may be problem
Network Diagnostics Log
File Name:
Other Networking Configuration and Logs
File Name:
Collection information
Computer Name:
JOEDELL2012
Windows Version:
6.1
Architecture:
amd64
Time:
Saturday, August 02, 2014 11:34:58 AM
Publisher details
Windows Network Diagnostics
Detects problems with network connectivity.
Package Version:
1.0
Publisher:
Microsoft Windows
Mail Delivery Subsystem
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In-Reply-To: <01d85d$ g67qkh@ausxippc101.us.dell.com>
References: <01d85d$ g67qkh@ausxippc101.us.dell.com>
Date: Sat, 2 Aug 2014 14:19:40 -0400
Message-ID: ADMIN NOTE: Email id removed per privacy policy>>
Subject: Re: Constantly need to "reset wireless network adapter"
From: Joseph Pleck << ADMIN NOTE: Email id removed per privacy policy>>
To: "Networking, Internet, Wireless Forum - Automated Email" < Dell_Community_noreply@dell.com>
Content-Type: multipart/alternative; boundary=001a113422aaa2c1d004ffa98c9c
<../AppData/Local/ElevatedDiagnostics/460911090/2014080215.000/ResultReport.xml#Publisher#Publisher>
Yes, if one connects with an ethernet cable, then failure of the wireless
adapter does not prevent internet access. However, I need to use this
laptop in locations where ethernet is not available.
After reviewing suggestions in other threads about the wireless adapter
needing to be reset constantly, I tried these procedures, which did not
solve the problem: disable bluetooth, move laptop right next to the
wireless router, uninstall and reinstall the wireless adapter. Checking
for updated driver indicates that I have the most recent one available.
Here are detailed diagnostics:
Windows Network Diagnostics
Publisher details
*Issues found*
<../AppData/Local/ElevatedDiagnostics/460911090/2014080215.000/ResultReport.xml#3#3>
Problem with wireless adapter or access point
*Problem with wireless adapter or access point*
*Completed*
Fixed
Reset the wireless adapter
*Not run*
Investigate router or access point issues
*Not run*
Refer to Windows Help and Support for more information about wireless
connectivity problems
Issues found
Detection details
<../AppData/Local/ElevatedDiagnostics/460911090/2014080215.000/ResultReport.xml#Detection#Detection>
5
*Problem with wireless adapter or access point*
Fixed
*Reset the wireless adapter*
*Completed*
<../AppData/Local/ElevatedDiagnostics/460911090/2014080215.000/9D272371-8E8F-4220-98CD-984B2A6280FC.Repair.Admin.1.etl>
Network Diagnostics Log
File Name:
9D272371-8E8F-4220-98CD-984B2A6280FC.Repair.Admin.1.etl variaironhawk22
1 Message
351871
2
Posted June 28th, 2015 18:00
This just started for me today, but far more than once or twice an hour, like every 15 minutes. Then I have to reconnect, it troubleshoots and resets the network adapter. What the heck Dell? Has anyone ever addressed this?
I have had this problem on several Dell laptops. Spent a lot of time with Dell technical support checking the drivers, uninstalling & reinstalling the adapter, with no success. The simple solution was that I bought a USB wireless adapter from Radio Shack for about $30. Should not be necessary, but this solution works.
shortpasta
3 Posts
351879
0
Posted August 10th, 2015 11:00
Brand new 5548 just received from Dell.
Same problem for me - and especially every time the thing wakes up, it can't connect.
Windows Troubleshooter resets the adapter, and then it works for a while, but this is EXTREMELY ANNOYING.
Dell???
I've been having trouble with the wifi connection dropping out at irregular intervals since installing Windows 10. Please can you clarify what you mean by "defeat the "n" mode in Advance Settings" and explain how to find the DNS server address that you suggest changing from automatic to that of an open server?
Thanks in anticipation.
kirkd
6 Operator
•
5241 Posts
351880
0
Posted September 2nd, 2015 17:00
Two things that have helped wifi dropouts (in Win 10):
1. Go to the Wireless adaptor in Device Manager and defeat the "n" mode in Advanced Settings.
2. Change the address for the DNS server from automatic to that of an open server. The usual open address is: 208.67.222.222 primary and 208.67.220.220 secondary.
Video on Wireless Troubleshooting