‎Default Gateway Not Available...

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STGCMTED

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14 years ago

STGCMTED

308 Posts

14363

December 8th, 2012 10:00

Default Gateway Not Available...

I have a Dell Inspioron One 2305 All in One computer that has worked great until about two days ago. When trying to access the Internet, we get a Server Not Available message, then start the troubleshooting as listed on the screen... It says that the "Default Gateway is Not Available" and then continues to reset things until the computer works OK on the Internet... It will work fine for an hour or a day then do the same thing again. The computer is connected to a router and all of the other computers in the house using the routers wireless function without a problem. I need ideas and help... To top it off, my extended warranty with Dell expired 4 days ago... Imagine that

P
PudgyOne
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Posted December 10th, 2012 13:00
STGCMTED,

Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER, if using XP, run an ipconfig /all log and post it back here.

Rick
S
STGCMTED
308 Posts
553
0
Posted December 10th, 2012 14:00
Another note before the following post.. When I change the from wired INET to the wireless function.. I works flawlessly..

just when connected using the cable from the router does the problem occur..

Microsoft Windows [Version 6.1.7601]

Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>systeminfo

Host Name: DELLHOUSE

OS Name: Microsoft Windows 7 Home Premium

OS Version: 6.1.7601 Service Pack 1 Build 7601

OS Manufacturer: Microsoft Corporation

OS Configuration: Standalone Workstation

OS Build Type: Multiprocessor Free

Registered Owner: xxx

Registered Organization: Microsoft

Product ID: xxxxxxxxxxxxxxxx

Original Install Date: 3/2/2012, 3:56:55 PM

System Boot Time: 12/10/2012, 2:21:58 PM

System Manufacturer: Dell Inc.

System Model: Inspiron One 2305

System Type: x64-based PC

Processor(s): 1 Processor(s) Installed.

[01]: AMD64 Family 16 Model 6 Stepping 2 AuthenticAMD

~1600 Mhz

BIOS Version: Dell Inc. A07, 7/19/2011

Windows Directory: C:\Windows

System Directory: C:\Windows\system32

Boot Device: \Device\HarddiskVolume2

System Locale: en-us;English (United States)

Input Locale: en-us;English (United States)

Time Zone: (UTC-08:00) Pacific Time (US & Canada)

Total Physical Memory: 3,836 MB

Available Physical Memory: 1,953 MB

Virtual Memory: Max Size: 7,670 MB

Virtual Memory: Available: 5,498 MB

Virtual Memory: In Use: 2,172 MB

Page File Location(s): C:\pagefile.sys

Domain: MSHOME

Logon Server: \\DELLHOUSE

Hotfix(s): 129 Hotfix(s) Installed.

[01]: 982861

[02]: KB971033

[03]: KB2305420

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Network Card(s): 2 NIC(s) Installed.

[01]: Realtek PCIe GBE Family Controller

Connection Name: Local Area Connection

DHCP Enabled: Yes

DHCP Server: 192.168.0.1

IP address(es)

[01]: 192.168.0.104

[02]: fe80::c5d4:1b88:b012:494a

[02]: Broadcom Virtual Wireless Adapter

Connection Name: Local Area Connection 2

Status: Media disconnected

C:\Windows\system32>

C:\Windows\system32>
P
PudgyOne
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Posted December 10th, 2012 15:00
STGCMTED,

What do you see in the device manager?

Start, control panel, device manager, network adapters

The Realtek PCIe GBE Family Controller looks ok.

Rick

Default Gateway Not Available...

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