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Posted August 8th, 2013 17:00
Hi Wasfi,
I apologize for my mistake. You can download the Chipset Drivers from the link http://dell.to/15T7biF. Also, after installing the Chipset drivers, see if you are able to install the wireless drivers or not.
Please reply with the information.
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Posted August 9th, 2013 18:00
Hi Wasfi,
Please download and save the driver on the desktop from the link http://dell.to/164SiYE. Extract the files from the saved folder. Run the Setup.exe file from it for installing the drivers. Try downloading the file using Internet Explorer browser.
Hope this helps. Please reply with the status.
12123
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Posted August 7th, 2013 18:00
Hi Wasfi,
It appears that your system was shipped with Dell 1703 wireless card. Click on the link http://dell.to/164SiYE to download the drivers. Follow the onscreen instructions to install them. Also, share if the SM Bus Controller and Ethernet Controller drivers are installed or not.
Hope this helps. Please reply if you have any questions.
12123
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Posted August 7th, 2013 18:00
here are the Hardware Ids
PCI\VEN_168C&DEV_0032&SUBSYS_02091028&REV_01
PCI\VEN_168C&DEV_0032&SUBSYS_02091028
PCI\VEN_168C&DEV_0032&CC_028000
PCI\VEN_168C&DEV_0032&CC_0280
12172
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Posted August 8th, 2013 14:00
Hi,
the last link you gave me, I encountered some problems with it as you can see below
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Posted August 8th, 2013 16:00
How can I install them ?
12172
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Posted August 8th, 2013 16:00
Hi Wasfi,
The screenshot indicates that the Chipset or Card Reader drivers are not installed. Please reinstall them to fix this. Also share the system's Service Tag and Owner's Name with me via private message (click my username and then click Start Conversation) for me to review the system configuration details.
Please reply with the information, I'll be happy to assist further.
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Posted August 8th, 2013 17:00
the Chipset and the Ethernet have the same link ?!
12171
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Posted August 8th, 2013 17:00
Hi Wasfi,
Please click on the links shared by me in my previous replies for Chipset and Card Reader drivers. Download them on the desktop. Double click on it to install the drivers following the onscreen prompts.
Hope this helps. Please reply if you have any questions.
DELL-Saharsh K
6 Operator
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1518 Posts
12123
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Posted August 7th, 2013 18:00
Hi Wasfi,
This indicates that the Wireless, Ethernet and Chipset drivers are not installed on the system. Please install the following drivers in the order they are given:
Click on the link to download the driver and follow the onscreen instructions to install them.
Please share the Hardware ID of the Network Controller so that I can provide the correct wireless drivers. Here are the steps:
Please reply with the information, I'll be happy to assist further.