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warrenac

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22 years ago

W

warrenac

5 Posts

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8773

January 23rd, 2005 14:00

Inspiron 8200 - windows does not recognize modem

Hi.  I have an inspiron 8200 running windows XP with an Actiontec MD56ORD V92 MDC internal modem.  I had sent the system back to dell to have the video board replaced.  When it came back Windows would not recognize or could not find my modem.  At the time this was not a big deal since I was on a wireless netword and did nto need the modem.  Now I have to use it for travel and need to use the modem to dial into my network.   The device manager shows the modem and lists it as working properly, the diagonostic also says the modem is running fine.  I tried hyperlink and it told me I had a tapi error code 80000048 and to resolve with the modem/phone option on the control panel.  The problem is that my control panel does not list a phone or modem option.  When I tried to create a new connection windows shoed the dial-up connection "grayed out" and would only allow me to setup the new connection with the wireless lan network.  
    With the thought that this might somehow be a bad modem I installed a PCMIA modem which device manager also recognized and also said was working properly - again same problem. 
   I just installed service pack 2 of windows XP - same problem - I downloaded the latest driver for the modem - same problem
 
         What am I not doing?
 
   Thanks for the help
  Warren Acker
  • johnallg

    2 Intern

    7280 Posts

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    Posted January 24th, 2005 02:00

    Open the door on the bottom of the notebook and make sure they put the modem back in after servicing.
    http://support.dell.com/support/edocs/systems/ins8200/en/sm_en/upgrades.htm#1102515
  • warrenac

    5 Posts

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    Posted January 24th, 2005 20:00

    Thanks for the suggestion John.  Unfortunately the modem was there and all leads and connections appear secure.  I also tried connnecting to a phone line using a PCMIA card modem and had exactly the same response.

     

       any ideas??

        Warren

  • warrenac

    5 Posts

    198

    0

    Posted January 24th, 2005 20:00

    Thanks for the suggestion John.  Unfortunately the modem was there and all leads and connections appear secure.  I also tried connnecting to a phone line using a PCMIA card modem and had exactly the same response.

     

       any ideas??

        Warren

     

  • johnallg

    2 Intern

    7280 Posts

    198

    0

    Posted January 24th, 2005 23:00

    Two - with no power or battery, reseat the modem card to the motherboard.  The other, boot to the Windows Safe Mode and go to the Device Manager and delete the modem entry(s), reboot normally, and let it be found again.  Then try running the Make New Connection in the Network and Dialup Connections area of the Control Panel.