RMcB,

Thank you for using the Dell Community Forum.

Try the following:

• Reinstall the modem drivers from the Downloads tab (above).
• Recreate your dialup connection after reinstalling the drivers.
• Listen for the modem dialing.
• Test the connection using Hyperterminal.  Dial to a telephone in which you can hear the ring.

Thanks for the message Bob T, however I'm still having problems and can connect properly only once in about every 20-30 attempts.

I have installed the drivers as suggested and then connected to my ISP and I could hear the modem dialling and connecting but then it dropped the connection a few seconds later.  I tried the Hyperterminal test and called a phone nearby and I could hear it ring so that seemed to work.

If I click the Network Connections tab when the connection has dropped, it actually says that my connection is still active but if I try to do anything that requires an internet connection it tells me that I am offline and do I want to connect.  When I click yes I get one of two messages, either unable to establish a connection or error 663.

Again the only way to clear this - as I tried manually disconnecting and it did not work - is to reboot my laptop.

The modem log shows the last four entries as:

• Interpreted response:  Connect
• Connection established at 45333bps
• Error-control on
• Data compression on

Usually there are further read/write messages in the log but when I get an error these do not appear.