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bleedo

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bleedo

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August 22nd, 2009 13:00

Wireless Router - Dell issue

Please help.  I have spent the last 6 hours..no i am not kidding..talking to belkin customer service in India regarding a new wireless router. 

Here is what i was told...I can connect to the internet fine without the new router.  I can connect to the internet with my laptop using the wireless router.  The desktop has something wrong with it...at it will not connect to the internet while hooked up to the wireless router.  help! I don't want to have to use either the desktop or the laptop.  I want them both usable at the same time.

any suggerstions?

 

  • PudgyOne

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    Posted August 22nd, 2009 13:00

    bleedo,

     

    First, your setup should look like

     

    Wall > ISP Modem/router > Wireless router > wired/wireless

     

    You need to plug the desktop into the wireless router.

     

    If using DSL, DSL Filters MUST be on all devices, except the DSL Modem/router itself. You mat share a DSL filter.

     

    Wall > DSL Filter > splitter > multiple devices

     

    Also try using these Recommended Wireless Router Settings

     

     

    Rick

  • aee02

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    Posted August 22nd, 2009 21:00

    I have been having the same problem today with my parents new laptop and wireless router. I was only on the phone with Belkin for about an hour but and unsuccessfully to get the desktop able to connect to the internet while the wireless router was correctly placed between the cable modem and desktop. I gave up after 4 hours or researching on my own and brought it back to my house, where I had the same problem, with the laptop having an internet connection but not the desktop.  I remembered the step they had me try involving going to 192.168.2.1 and checking the MAC address. I clicked the "Clone Computer's MAC address" button and that got me up and running on both desktop and laptop. My Dell is an older Inspiron 530 running Vista and they have a Dimension E310 running XP. I was not able to access the Belkin support page on their pc to do this step. They told me that was an issue with the pc and it's settings and not a router issue. I'm hoping too that someone will have some good advice on how to get their internet connections working on both machines.

  • PudgyOne

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    Posted August 22nd, 2009 22:00

    aee02,

     

    This is what works for me. I have used these settings on a Netgear, Linksys and Belkin router and have had no connection issues.

     

    How to login to your wireless router

     

    and

     

    Recommended Wireless Router Settings, I use channel 11.

     

     

    Rick

  • aee02

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    Posted August 23rd, 2009 09:00

    Rick,

    Any idea why on the Dimension desktop I get "address not valid" when I go to 192.168.2.1? Because of that, I'm not able to do the steps that worked for me on my own pc. I pinged the IP and it came back as all packets lost.. That is why  Belkin support said it was an issue with settings on the pc. On my LAN properties, I have it marked to use the following:

    IP address 192.168.2.4

    Subnet mask 255 255 etc

    Default gateway 192.168.2.1

     

  • PudgyOne

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    Posted August 23rd, 2009 17:00

    aee02,

     

    Try start, all programs, accessoreis, then right click on command prompt, type

     

    ipconfig /release

     

    The restart your computer.

     

    What happens?

     

     

    Rick

  • PudgyOne

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    Posted August 23rd, 2009 18:00

    aee02,

     

    Restart your computer Press F8 and enter into the safe mode with networking. See if you can connect there.

     

     

    Rick

  • aee02

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    Posted August 23rd, 2009 18:00

    I get a message: "This operation failed as no adaptor is in the state permissible for this operation." 

  • aee02

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    Posted August 23rd, 2009 19:00

    Same problems in safe mode. No internet on desktop. Wireless still works on the laptop. All packets were lost. This doesn't look promising...

  • aee02

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    Posted August 23rd, 2009 19:00

    Thanks for your diligence. I have stumbled into unknown territory here. 

    Cable goes from wall into cable modem. Ethernet cable goes from cable modem to wireless router to pc.

    I have never been able to setup the wireless router so I don't believe there is any MAC address filtering - I've only tried switching the IP to 192.168.2.1

    I do have yellow question marks on Driver Interface. No red xs.

    Windows IP Configuration

    Host Name: D99F73B1

    Primary DNS Suffix:

    Node Type: Hybrid

    IP Routing Enabled: No

    WINS RProxy Enabled: No

    Ethernet adapter Local Area Connection:

    Connection-specific DNS suffix:

    Description: Intel(R) PRO/100 VE Network

    on

    Physical Address: 00-16-76-41-27-A7

    Dhcp Enabled: No

    IP Address: 192.168.2.4

    Subnet Mask: 255.255.255.0

    Default Gateway: 192.168.2.1

    Hope this gives you some ideas.

  • PudgyOne

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    Posted August 23rd, 2009 19:00

    aee02,

     

    Recap.

     

    You are plugged in with an ethernet cable into the wireless router, correct?

     

    You are NOT using Mac Address Filtering in your wireless router, correct?

     

    What do you see in the device manager? Any yellow exclaimination marks or red x's?

     

    Post what you get when you run ipconfig /all log. maybe this will shed some light.

     

     

    Rick