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Optiplex 3050/3060, HDMI issues
Hi we ordered 50qty OptiPlex 3050 and 3060's. We are having some major issues with HDMI out. We are not getting a signal. We have updated the video card driver (intel uhd graphics 630), the bios. We ran support assist and everything is up to date.
I tried going to intel and getting the driver directly from there but it wouldn't let me install it. It said to go to computers manufactures website.
I have tested the cables and monitors on working machines and there is no issue with them.
I have had 7 motherboards replaced ( on new machines less than 1 month old). about half of them the hdmi would work.
We are hooking up to brand new ViewSonic VA2252SM.
I did go into the bios and change the display from auto to intel. That seemed to fix one machine but not the rest.
I installed the driver from the viewsonic website also.
Any ideas?
thanks
22803
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Posted January 23rd, 2019 18:00
Yes I have we have hdmi to vga. I can unplug from the dell and plug into a lenovo laptop hdmi out and the monitors and cables work fine. When we plug into the dells it says no signal. When i check the display settings it only shows the display port monitor. If i boot up with just the hdmi in I get no video still even on boot up, so i dont think it is a driver issue. thanks22795
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Posted January 23rd, 2019 21:00
Hi @wtbstuff ,
Sounds like a HDMI handshaking or overscan/underscan problem.
It once happened to my Lenovo laptop and a NEC old LCD. Finally found that I have to switch between overscan or underscan mode to get a proper display.
Wrong scan mode setting may lead to over-sized display, or even no display at all like yours. Several things you may check on:
- Check the ViewSonic monitor and see if any options related with HDMI scanning mode, specially if there's an option set as "Auto". It's because problem on your cases only happened to some of the same hardware combination but not all. "Auto" may lead to a wrong configuration sometimes.
- I guess you are connecting with the on-board VGA port of Optiplex 3050, which is an Intel HD chipset, right? If so, check on Intel HD control panel and see if any settings are HDMI overscan/underscan related. I know Nvidia driver with such options but not sure about Intel HD
22754
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Posted January 25th, 2019 19:00
I tried the over under scan on the monitor it did not help. I have pcs now that worked for days just stop on the hdmi out. I looked in the intel drive and could not find any of those setting under the intel driver. I have tried a dell monitor and a planar still no video out. I have another 7 pcs that are not working.
22748
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Posted January 25th, 2019 20:00
fwiw, is there a reason why you are not using DisplayPort cables to interconnect your 3050/3060 and Viewsonic monitors ?
Converting from digital (HDMI, DP) to analogue (VGA) standards can some times be problematic. There is also a drop In picture sharpness (eg. small text) when using VGA.
22724
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Posted January 26th, 2019 19:00
Hi @wtbstuff ,
Further googled and found cases as yours without a solid solution. Some of them already give up troubleshooting and go for a workaround by using a DVI splitter, i.e. neglect the HDMI port.
22728
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Posted January 26th, 2019 19:00
There are 2 ports one is display port and that is going to dvi and works fine.
The hdmi out I was going to vga and does not work.
I do have one hdmi to DVI cable it still does not give a signal and does not work.
I think the issue is the hdmi out.
22705
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Posted January 27th, 2019 15:00
@wtbstuff wrote:
Yes I have we have hdmi to vga.
VGA :Surprise: Nobody uses VGA any more.
Also, any "converter cables" should be avoided.
OptiPlex-3060 Micro has a DisplayPort. Use that with a native/plain DP cable.
Office PCs should be using DP anyway (it replace DVI). HDMI is a consumer-display-interface and just there as a last-resort.
Dell Rockstar
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Posted July 13th, 2019 10:00
nails this on the head.
do not use adaptors, or learn
most adaptor can fail easy , on vast PC and others work ok. (toss a coin, and you even say that effect) so end it.
buy a monitor that uses DVI or HDMI or better DP , DP is future proofing. (DP is advanced HDMI)
or buy video card that supports what your Monitor uses best.
do not use adapters wow, 7 motherboard, wow, just wow.
or buy 10 brands of adaptors and use what works today. then switch when the moon phases change.
your call; your time; your cash. what is best for the future is obvious. IMO!!
Jesse L (retired)
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1194
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Posted April 8th, 2022 06:00
bh23297,
Did you try the information posted by forum user "mogenheid" to see if that will resolve the issue?
Jesse L (retired)