jentrup

updated

8 years ago

J

jentrup

9 Posts

0

17838

June 20th, 2018 09:00

New Server 2016 install stuck on Windows Logo

PowerEdge R7415
AMD EPYC 7351P
PERC H740P Mini
RAID1 500GB SSD

Trying to install Server 2016 on new Dell server. Used iDRAC virtual media and Lifecycle controller to deploy OS which completes without error.

After install system reboots to blue Windows logo with black background and stays. Tried reinstall, but same issue. Left at the logo overnight.

What should I do next?

  • jentrup

    9 Posts

    15821

    0

    Posted June 26th, 2018 07:00

    It was a driver issue. Using LCC deploy OS always resulted in the above problem because it includes the drivers during install.

    The fix was install without LCC and manually add RAID drivers during install. This allowed me to finish the install successfully and boot Server 2016.

    I assume the problem driver was the Matrox video driver due to the Windows logo being cut in half when it hung.

  • Daniel My

    12 Elder

    6205 Posts

    15890

    0

    Posted June 20th, 2018 12:00

    Hello

    It sounds like a driver issue. If you have installed or attached any hardware to the system then I suggest disconnecting/removing it. It can be anything from a PCIe card to a thumb drive.

    Thanks

  • de109

    6 Posts

    15077

    0

    Posted October 5th, 2018 12:00

    I am having the exact same issue that you described. Can you describe how you got past it? What drivers did you use, where did you get them, how did you load them into the installation? Thanks.

  • de109

    6 Posts

    15046

    0

    Posted October 6th, 2018 14:00

    Ok,

    So after trying multiple things, here what worked: download the video Matrix driver from Dell (this is the one for my server, check your particular model):

    https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverId=M3GR4&osCode=WS8R2&productCode=poweredge-t320

    ***during server 2016 install, press the button "load drivers" at the screen where you are picking what drive to install the operating system on and select the appropriate folder where you have video driver saved (I would recommend a USB drive). Pick the matrox video driver. After that everything went buttery smooth.

    The frustrating thing is that this is a very simple issue to have a workaround, yet there is no mention anywhere in the Dell tech support documents, even though quite a number of 12th generation servers that have been certified as compatible with Server 2016 (I do remember somewhere in some obscure document a mention that the video card is an issue with server 2016, but there was no advice given). Better yet, Dell should just make Server 2016 an option in the lifecycle controller OS deployment ->it would make life easier for everyone since most other drivers are inbox with the server 2016 installation media. As well, check the device manager after install (right click on "this pc" on the desktop and select properties, then look in the upper left corner -> I had to manually install a number of drivers from windows update ->just right click on any devices that server 2016 did not recognize and pick update driver.

     

    Cheers. 

  • jentrup

    9 Posts

    15003

    0

    Posted October 8th, 2018 04:00

    I ended up installing without any Dell drivers, then once Windows was up I installed all drivers manually from Dell site except the Matrox video driver

  • 8491

    0

    Posted August 13th, 2020 23:00

    This is pretty much what is happening to me, I tried million things and nothing, it gets stuck in the windows logo llc, installing from os, installing from USB, it's always the same thing I really need help already disabled virtualization, disabled raid controller, disabled pcie) omg I don't know what to do at this point, mine is a r6515 with almost the same characteristics and raid controller, I don't know what to do now. 

  • DELL-Erman O

    Moderator

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    Posted August 14th, 2020 02:00

    Hello there,
    Please here https://dell.to/30VHJe3 2016? Lang = en follow article I think it might help with W2K16 stuck on Windows logo during installation.
    let us know if it helped

    DELL-Erman O

    Social Media and Communities Professional

    Dell Technologies | Enterprise Support Services

    #IWork4Dell

    Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!

  • 6299

    0

    Posted January 28th, 2021 01:00

  • 6229

    0

    Posted February 1st, 2021 14:00

    I know, and dell didnt help me kinda sad, but technically how i fixed was turning off the acpi setting 2xapic or something like that in the bios

  • DiegoLopez

    6 Operator

    2668 Posts

    943

    0

    Posted February 4th, 2021 00:00

    Hello @davaadorj


    You might want to check this articles:

    Windows Server support and installation instructions for the AMD EPYC 7xx2 series of processors: https://dell.to/3oO9ei8


    PowerEdge 14th Generation Servers running Windows Server encounter BSOD when installing Chipset Drivers with X2APIC enabled in system BIOS: https://dell.to/3pRLYRO


    Hope this helps.

    Regards.