mahnonsaprei

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mahnonsaprei

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September 30th, 2016 08:00

Problem Modular disk Storage manager

Hi everyone.

I have a problem to configure the modular disk storage manager, when i go to manage storage array i got this message:

The MD storage managment software (version 10.84.g6.25) you are attempting to use is not compatible with the firmware on the raid controller modules in storage array.....

Raid controller module firmware version: 08.20.05.60

Raid controller module appware version 08.20.05.60

Device API version required: devmgr.v1120api13,Manager

I tried to install different version of storage manager (from version of 2011).

I have no idea what version must be installed.

Can you help me?

Thanks

Marcello

  • DELL-Joey C

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    Posted December 26th, 2024 09:44

    Hi,

     

    There isn't an information on the PowerVault model, so I'm giving you an article on MD32XX download for resource CD: https://dell.to/49VZgEz

     

    You can also search for downloads at the support site: https://dell.to/4aaDKfL

     

    DELL-Joey C

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    Did I answer your query? Please click on ‘Mark as Accepted Answer’ if I did. 

  • DELL-Sam L

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    Posted October 3rd, 2016 09:00

    Hello Marcello,

    Here is the version of MDSM that you will need to install to manage your MD3xxx system with the current version of firmware that is on your MD3xxx. http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=JTPC2&fileId=3563250117&osCode=W12R2&productCode=powervault-md3200&categoryId=CD

    Please let us know if you have any other questions.

  • mahnonsaprei

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    Posted October 12th, 2016 03:00

    It works.

    Thank you very much!!!

  • Matembo Chirambo

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    Posted April 19th, 2024 06:56

    I have a problem to configure the modular disk storage manager, when i go to manage storage array i got this message:

    The MD storage managment software (version 10.84.g6.25) you are attempting to use is not compatible with the firmware on the raid controller modules in storage array.....

    Raid controller module firmware version: 08.20.12.60

    Raid controller module appware version 08.20.12.60

    Device API version required: devmgr.v1120api13,Manager

    can you help out.

  • DELL-Erman O

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    Posted April 19th, 2024 07:41

    Hello,

    I don't know what model do you have it. When you operate the latest MDSM software on outdated firmware, such compatibility issues arise. Below is a link enter your service tag and find to the resource CD tailored to match the firmware version installed on your controllers. To resolve this issue, you will need to update the firmware on your RAID controller modules to a version that is compatible with the MD storage management software you are using. Once the firmware is updated, you should be able to successfully configure the modular disk storage manager. https://dell.to/3Up1vub

    DELL-Erman O

    Social Media and Communities Professional

    Dell Technologies | Enterprise Support Services

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  • Matembo Chirambo

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    Posted April 19th, 2024 08:01

    @DELL-Erman O​ 

    The powerVault Disk Storage management software (Version 11.10.0G06.0005) you are attempting
    to use is not compatitble with the firmware on the RAID Controller Modules in Storage Array.

    If you have recently updated your RAID controller module firmware,you need to make sure that its compatible 
    PowerVault Modular Disk Storage Management software has also been installed on all clients connected to this array.

    If the appropriate version is not available, please provide customer representatives with the following information.

    RAID Controller Module Firmware version: 08.20.12.60
    RAID Controller Module appware version : 08.20.12.60
    Device API version required: devmgr.v1120api13.Manager.

  • DELL-Erman O

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    Posted April 19th, 2024 08:12

    Hi, thanks for feedback. However, still don't know which MD you have. Please check if there is RAID controller firmware up to date. For example if you have MD32/36 series there is a Dell PowerVault MD 32/36 Series Storage Controller Firmware and NVSRAM firmware version 08.20.24.60

    Dell PowerVault MD32/MD34/MD36/MD38 Series Resource DVD

     

    DELL-Erman O

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  • Matembo Chirambo

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    Posted April 19th, 2024 08:20

    @DELL-Erman O​ 

    IT Powervault MD3220i. These RAID controllers are new just got them 3 days ago Back.

    the original ones in the array developed a fault due to power failure.

    One of the original RAID controllers am able to ping it but can not access it with MDSM.

  • DELL-Erman O

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    Posted April 19th, 2024 08:41

    Thanks, I can understand the situation after the replacement controller. The new controller comes with a bit old version. I can recommend please update the controllers. Something confused me about the current version 08.20.12.60. Because I couldn't see that version in other available versions

    Please try to update controller Dell PowerVault MD 32/36 Series Storage Controller Firmware and NVSRAM firmware version 08.20.24.60 

    Then update Dell PowerVault MD32/MD34/MD36/MD38 Series Resource DVD

    DELL-Erman O

    Social Media and Communities Professional

    Dell Technologies | Enterprise Support Services

    #IWork4Dell

    Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!

  • Matembo Chirambo

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    Posted April 19th, 2024 09:10

    @DELL-Erman O​ 

    how do i update the controller firmware as i can not access it. do i send the back to the suppliers?