Solved!
Go to SolutionR
rayser2006
1 Rookie
•
6 Posts
0
12403
January 21st, 2022 12:00
new Dell Precision 7760, problem (conflict) with Nvidia platform controllers and framework
I also found another problem in my laptop, in the device manager, one of the Nvidia devices does not start with error 31.
and in the report of the Nvidia driver it is clear that 2 technologies do not work. (I highlighted them in the screenshot).
Dinamic Boost 2.0 and WhisperMode 2.0 - does not work.
I found a description of a similar problem on the Nvidia forum, but there is no solution for my laptop.
5311
0
Posted January 21st, 2022 12:00
link OneDrive with photo and 1 video with Nvidia platform controllers and framework problem
5222
0
Posted January 30th, 2022 11:00
I have the same problem on my 7560.
5216
0
Posted January 30th, 2022 15:00
I do as well on my 7560
5141
0
Posted February 4th, 2022 01:00
Dell reacts strangely to customer reviews, they probably think that their customers themselves should solve the problems that arise on their laptops.
I would not even be surprised if the Dell support service suggests that I myself contact the Nvidia support service to solve my problem Dell Precision 7760, problem (conflict) with Nvidia platform controllers and framework.
5145
1
Posted February 4th, 2022 01:00
Same here, Precision 7760 with RTX A4000. I tried multiple DDU, multiple drivers, I even disabled memory integrity in Defender (as suggested on some forums)... nothing. I hope Dell takes a look at it.
5109
0
Posted February 7th, 2022 11:00
I have the same problem after complete new installation with original Windows installation.
Any solution for this topic? It worked before new installation4986
0
Posted February 17th, 2022 19:00
I vaguely recall the machine shipping with 20H2, I tried to build ours with 21H2. I wonder if this has something to do with it. I do NOT want to be building W11 machines yet.
4986
0
Posted February 17th, 2022 19:00
This makes me feel better - I'm not the only one seeing this. All of our brand new PWS 7560s with A2000 cards do the exact same thing. I've tried all 6 Nvidia drivers from Dell's website, as well as the R510 U3 (511.79) DCH drivers and the standard R470 U8 (472.98) drivers. None work.
The ONLY setup that seems to work is to let Windows Update install whatever ancient video driver it downloads. I'll ask my rep to see if we can loop in a TAM and get someone to look at this.....
4908
0
Posted February 22nd, 2022 17:00
I spent all day dealing with this - and I have some semi unhelpful answers.
Building with one of these 7560's W10 21H2 and no driver slipstreaming the unit will not find any network controllers which is fine - build with a limited setup and start installing drivers - skip installing the Nvidia video driver and install the ethernet driver. Let it find the default Windows Update download its default version of 462.53 and the DCH version of the Control Panel applet.
THIS IS THE ONLY THING THAT WORKS and doesn't throw errors. The first time Command Update runs and demands you download the critical update for (the 472.88 Nvidia driver) , it starts throwing the -31 error in Device Manager. Any driver aside from this one from 462.53 driver from Microsoft causes this - Even Dell's download of 462.53
I saw there was some Dell Firmware in the optional Windows Updates and as it turns out this is an as-yet unreleased version of BIOS 1.7. (The latest according to Dell is 1.5) This doesn't help either.
So should I build all of my 7560's with a ancient driver with known security vulns that Dell is very eager to replace ...... and hide the update to their current driver build recommendation ... but it's sorta broken?
666_Diablo
4 Posts
7135
0
Posted March 4th, 2022 15:00
Dell support team contacted me and we were able to troubleshoot and solve it.
So, here's the trick: BIOS version 1.5.0 is the key. I'm not sure which BIOS version my 7760 arrived with (I think it might have been 1.6.x), but I am sure that I downloaded and installed 1.7.0 (still got the file in my Downloads folder). During our troubleshooting the Dell rep pointed out that the latest version on their website is 1.5.0 and asked me to try it. I guess any newer versions got eventually pulled of without anyone really noticing, but downgrading to 1.5.0 really fixes it.
First step: Turn off UEFI capsule firmware updates in your BIOS as a precaution. Windows OS sometimes upgrades the firmware right back, so this prevents it. I'm not sure if this would be the case as well, but since version 1.7.0 was displayed in the Device Manager I think that's what would happen.
After downgrading the BIOS and rebooting the system NVIDIA Platform Controllers and Framework was displayed twice in the device manager, once in the error state and once working fine. I rebooted to safe mode, used DDU to uninstall the drivers, rebooted back to standard OS, quickly enabled airplane mode to prevent any automatic driver download and checked the Device Manager. NVIDIA Platform Controllers and Framework was still there twice (now both in error state), so I manually removed them from Device Manager, rebooted again, installed latest 511.79 drivers from Nvidia website and that was it. No more exclamation mark in the Device Manager, Platform Controllers and Framework is displayed once in the Device Manager without any error and after checking Nvidia Control Panel I can confirm that Dynamic Boost 2.0 is displayed as enabled. WhisperMode 2.0 is still with No next to it (meaning it's not working), but I'm not even sure if Quadro supports that, working Dynamic Boost 2.0 is the thing I was really after and that's now working. I haven't had the time yet to do any performance testing, but I think Dynamic Boost 2.0 will be noticable.
Btw. there's a chance you can just downgrade the firmware, remove the device in error state from the Device Manager and call it a day. I did the whole DDU process just to be sure everything is clean.