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AlexSanchez
1 Rookie
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8 Posts
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13 Points
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184
April 6th, 2026 19:35
Precision 5680 camera causing crashes
Hello,
Since the February windows security update, we've had multiple 5680 devices experiencing crashes when using the camera. This happens with either Zoom or Teams. This continues with the March security update as well. We've had to rollback updates back to January's security update in order to function properly again. The devices are all up to date with the latest drivers available from Dell. We need a fix for this.
AlexSanchez
1 Rookie
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8 Posts
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13 Points
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Posted April 21st, 2026 23:55
@DELL-Daniel V I've previously called this in and reported to support.
DELL-Daniel V
Community Manager
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672 Posts
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3799 Points
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Posted April 9th, 2026 21:37
Contact Dell GHN (Get Help Now) chat technical support Monday through Friday. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private Service Tag with them so that they can verify the ownership and warranty status. This will also generate a unique Technical Support case for your unique Service Tag.
Please inform the agent to view article #000403155 to have your issue escalated to the relevant teams.
DELL-Daniel V
#IWork4Dell
Digital Support Forum Liaison
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