UNSOLVED
M
miguel3239
4 Posts
0
81907
July 26th, 2006 18:00
1815dn - Email Server Settings: Unable to save login name
We just purchased a 1815dn and I am trying to set it up to automatically email all received faxes. Our email server requires authentication to send emails.
So I go into the menu for "Email Setup" and click on "SMTP Server Settings". I type in the IP address, click authentication and fill everything out. Now, our login name has the underscore character "_" and we have to type in the full email address. Therefore, the login names contains an underscore, the @ character and a period "." for the .com part. Upon submitting the information, the next page says that there is an error with the login name and doesn't save it.
Now, under "Email Alert Setup" I have the same settings saved in there and it works with no problems.
Is there anything I need to try? Is there a new firmware to fix this?
Thank you for your help,
Michael
So I go into the menu for "Email Setup" and click on "SMTP Server Settings". I type in the IP address, click authentication and fill everything out. Now, our login name has the underscore character "_" and we have to type in the full email address. Therefore, the login names contains an underscore, the @ character and a period "." for the .com part. Upon submitting the information, the next page says that there is an error with the login name and doesn't save it.
Now, under "Email Alert Setup" I have the same settings saved in there and it works with no problems.
Is there anything I need to try? Is there a new firmware to fix this?
Thank you for your help,
Michael
1173
0
Posted July 31st, 2006 23:00
Thank you OpaqueBlue. That is exactly what I was talking about and you helped to clarify it better.1173
0
Posted July 31st, 2006 23:00
I would like to second miguel3239's request to get this problem fixed. All of my SMTP servers require a full email address because the SMTP servers are shared across multiple domains. I've had to put in place a custom SMTP server just to handle the printer - not a job for the faint of heart.
Feanturi, your answer about using "just the part to the left of the @" is not correct for my situation since it's a shared SMTP server. The full email address is required.
1173
0
Posted August 1st, 2006 03:00
All,
I sent those Top 10 request up the line.
DELL-Chris M (old account)
#IWork4Dell
1173
0
Posted August 19th, 2006 16:00
The 1815dn email features are designed for an INTERNAL smtp server, ie. your company's internal mail server. It is not designed to use your ISP's/Gmail/whatever SMTP server.1173
0
Posted August 19th, 2006 18:00
@WalksWithWolf wrote:
The 1815dn email features are designed for an INTERNAL smtp server, ie. your company's internal mail server. It is not designed to use your ISP's/Gmail/whatever SMTP server.
But what if you do not have an internal mail server? There are a lot of small businesses, which is the case where I work, that have their email hosted and since this printer is geared more towards small businesses, it should allow this type of SMTP authentication. Plus, what if that is how an internal mail server was setup because you have multiple domains.
So, it is important that this feature is enhanced (just simply tweaked) to allow a full email address to be used as a user name.1173
0
Posted August 19th, 2006 20:00
WalksWithWolf,Unless you were on the 1815 design team, then perhaps you should reconsider trying to tell everyone what the 1815 was "designed" to do. If you were on the 1815 design team, then I suggest you spend a lot more time talking to small businesses such as mine to learn about how our businesses operate.1173
0
Posted September 21st, 2006 19:00
I am experiencing this exact issue and I am frustrated that you reported this back in July and I am still seeting it in September. How hard is it to allow non alphanumeric characters in the smtp server login for this printer?? Come on get it together and release a firmware upgrade that fixes this problem! I agree that few small businesses have internal mail servers. Why run your own server when there are 1000's of perfectly good smtp servers to choose from out on the web. If anyone has a work around for this other than setting up your own smtp server please post to this forum. I have not been able to find a free smtp server out on the web that works with this printer.1173
0
Posted October 14th, 2006 13:00
Guys, here's a way around it.Got the same answer from Dell support.Under Email Settings, User authentication, check Enable Auth User and enable Guest account. Create a guest login name with NO special characters (@,_,-, etc) and add User Authentication list below as your regular email address with normal login credentials. Go back to SMTP server setup, specify your SMTP server , and use guest login info you just created (I have requires authentication off). Make sure you have the fax forwarding set up. Worked for me.Only thing that still doesn't work for me is the default subject and default body text, which I changed, but does not show when I receive a fax/email. I have latest firmware and drivers on XP pro.938
0
Posted October 14th, 2006 14:00
Thanks! I will give it a try and reply with my results.
Feanturi
4 Posts
1173
0
Posted July 28th, 2006 15:00