UNSOLVED
A940 PRINTER MIS-FEEDS PAPER
The Dell A940 printer/scanner feeds the paper in on a slight angle & prints out on a slight angle. Dell sent me a second new printer and it had the same problem. The causes: there is only one pinch roller on the right side, the paper guide on the right side is only on the flip plastic paper holder and does not go all the way down like the left paper guide does, and lastly, the motor pulls the paper in very fast. The problem exists no matter how much paper you put in, and becomes exaggerated with the more paper you put in. Dell techs admit that the paper is pulled in on a slight angle, but believe the paper prints out correctly. This is not the case. If you print something like a picture or photo that clearly prints down the entire left margin, the problem is apparent. Anybody else having this problem?
- I just printed out a test sheet also, of a large rectangle around the margins. If there is any tilt, I can't measure it (much less than 1/100"). This is with the paper holder nearly full of HP Bright White Inkjet Paper. (Different brands of paper can feed differently.)
This is an old problem that people had with Lexmark Inkjet Printers, and since this printer is made by Lexmark I'm not surprised by this. All low end Lexmark Inkjet Printers and even some of there "more expensive" inkjet printers are made with only one pinch roller.
cliftonracing
1 Message
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Posted June 23rd, 2003 21:00
YES
HAS DELL OFFERED A SOLUTION TO THIS PROBLEM.
I work for a rescreen company in Central Florida, and the instillation manager has the same printer with the same problem. The only thing I can figure is the humidity of the air makes the paper tacky and heavier and causes this to happen quite a bit for us.
Any suggestions?
I have bought about 10 of these A940 printers for my clients and to date installed one in my office for my use and have installed about 5 others at clients. I am not sure but I think most if not all of the printers I have installed have this feeding problem. I have tried to be very careful in loading the paper but it doesn't seem to matter what I do, the paper still feeds crooked.
I am very upset about this as I have sold these printers to clients telling them they were a great printer. If this is how most of these printers work, I am going to have plenty of egg on my face. It took way longer to get these printers shipped to me than I was told and now it looks like I am going to have to get Dell to ship me replacements that may not work any better anyway. It sounds like some people are not having this problem so maybe there is a bad batch of printers but from the comments in this thread, it sounds like there may be a design defect that is going to be hard to overcome.
If anybody has any suggestions on how to get Dell to replace the printers with ones that work right, I would sure appreciate an email on the subject.
Thanks.
Mark
Foucault in Oak
2 Posts
654
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Posted July 8th, 2003 22:00
I just got the whole Dell package, including the A940. Second or third print, right out of the box, the paper misfed and now continues to print to at a slight (but still unacceptable) angle. Has anyone achieved resolution with this problem. In my opinion, this makes the printer useless. I hope that a solution is on its way...I just got my A940 today. I was worried when I read this article, but I ran a self test and it printed straighter than my Compaq IJ1200. My printer was manufactured on March 17th of this year. Some people just must have a bad batch of printers.
Message Edited by supergoof on 07-10-2003 06:50 PM
John Redcorn
410 Posts
654
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Posted May 17th, 2003 21:00