When I restart my laptop and it is plugged in the screen comes up fine and everything works perfectly. When it runs on battery and I either turn the laptop on or restart it, the Dell screen comes up then the loading screen comes up where the Microsoft bar goes across and then the screen goes black and I can hear the Vista welcome sound and then I can type my password in when the screen is black and it then goes to the desktop but the screen is still black. I don't have any external monitors plugged in to the system. I am using the latest video drivers. I am stumped to what is causing this problem. Any suggestions would be great to have. Thanks.

The user is experiencing a black screen issue on their Dell laptop when running on battery. They have tried updating the video drivers but the problem persists. They are seeking suggestions for a solution. The suggested answer provides a link to a thread that offers a potential fix for the issue.

The user is experiencing a black screen issue on their Dell laptop when running on battery. The screen goes black after the loading screen, but they can still hear the Vista welcome sound and type their password. They have already checked for external monitors and updated their video drivers. They are seeking suggestions to resolve the problem.

‎AIO 962 Printer Scanning Problem

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SquidInk

updated

21 years ago

SquidInk

2 Posts

7426

November 8th, 2005 21:00

AIO 962 Printer Scanning Problem

I recently bought a Dell AIO 962 printer and a 3300 wireless adapter. The wireless printing and direct copying features work fine, but I am unable to get the printer to scan documents from the unit itself and send them to the Dimension 3000 computer. I have heard that the scanning features should work on the AIO 962 itself. The copying does but the scanning features don't work. Please let me know what I can do to fix this problem (software or hardware)? I am running Windows XP Home Edition and a D-link wireless router (w/DSL).

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shadowlynx
151 Posts
132
0
Posted November 9th, 2005 11:00
when scanning from the printer itself, it should show you a computer name. (which you put in when you install software, providing you chose the network installation option) it should then goto "downloading application list" then to a list of programs.

if the message is stuck on downloading application list, you might have to disable your windows firewall, or any other firewall you have installed. if that solves the problem, then you need to configure the firewall.
S
SquidInk
2 Posts
132
0
Posted November 10th, 2005 04:00
Thank you for your advice/input. I will attempt to undertake what you mentioned and see if it works.
S
shadowlynx
151 Posts
132
0
Posted November 10th, 2005 11:00
well, i rambled that off rather quickly, if you have any further questions ... ask away
W
WRXALFA
1 Message
132
0
Posted December 2nd, 2005 18:00
I just received a 962 AIO and found the same problem. The Windows firewall was already disabled as I have NAV running. (I did follow the instructions in the Dell tech doc anyway and set the values suggested for the 962.). I disabled NAV completely and had no AV or firewall running as far as I can tell and the printer still is unable to load the application list but after about 30 seconds or so returns to the select PC screen.

I have not found any other info on the Dell site -- are there any other steps to follow or steps I am missing?

AIO 962 Printer Scanning Problem

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