UNSOLVED
AIO 962 + Runtime error
Error: Microsoft Visual C++ Runtime Library
Program: C:\Program Files\Dell Photo AIO Printer 962\dlbxmon.exe
This application has requested the Runtime to terminate it in an unusual way.
It happened after I installed a windows update called Dell Inkjet drivers-Printers-Dell Photo AIO Printer 962 on Dec 2nd.
My operating system is XP 32bit. I noticed some threads about this, but the fix patch was for vista. So I thought I would make a new thread.
~Edit~ I did a system restore & get no runtime error ne more. When I go to print it stops after the printing pop up to the bottom right. When I click on my AIO 962 icon in the system tray it says
Dell Printer Solution Center
Printer files are missing.
Please uninstall & reinstall.
I had this same problem when my well meaning husband tried to update my printer . I came across this solution after googling the internet. Thank you PudgeyOne for your reply. I downloaded the patch and it took the printer off so that I could reinstall the drivers that came with the printer. It seems to be working wonderfully! Thanks for saving my spirit. I have had a lot of computer trouble lately especially with youngun's using it. :) Bless you and take care.
dagrkeene,
GREAT JOB! :emotion-21: Thank for posting back. It seems like you did your homework. :emotion-5:
If your problems are with Dell Computers, then if you select the proper forum, someone will be glad to help you. Dell Tech Support Topics - DELL COMMUNITY
Take care,
Rick
sherylboreck
1 Message
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Posted June 16th, 2010 11:00
I did uninstall and reinstall and I still get the error.
sherylboreck,
Did you disconnect the printer, download and run the patch(printer cleanup utility) until it prompts you to restart your computer.
Restart your computer. Download and install the proper drivers. Links to the patch/drivers can be found at...
962 All-In-One Inkjet Printer owners thread (W7)
Rick
PudgyOne
11 Legend
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30315 Posts
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Posted December 4th, 2008 12:00
Let's try this first and see if this works.
Disconnect your printer. Download and run this patch to completely remove the printer from your computer. Restart your computer.
Download the proper drivers.
XP Drivers
Vista 32-bit Drivers
All other drivers
Install the proper drivers. You'll be prompted when to connect your printer.
Install the latest firmware for the 962 printer
Scanning
Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.
Scanning wirelessly, use the scan buttons on the printer.
Rick