Dear Cliff,

I came looking to this board because I have a Lexmark 5150 which is the identical twin of your Dell A940 only with a different logo. I have exactly the same problem and have done a lengthy dance with Lexmark to try to solve it. Interestingly enough I have no problems scanning a multipage doc to be faxed, but of course that does not help me if I want to edit. Still, it is information that should help a technician solve the problem.

There is another post of this same problem in the Dell forum only on the Lexmark printer. So, this is not just your problem.

My lengthy e-mail dialogue with Lexmark wound up with - you need to dialogue with Dell.

Now that I have searched the forum for additional data, that is my next step. Let's keep at this and make them solve it.

Mary

let me see what happens.

well it seems to be working for me.

At first I was a little confused. I would select multi scan, then put it to scan pictures, and it would output on the first scan. After watching very closely, it turns out that turning on multiscan creates a 5th radio button called Advanced Settings. If you change it to Photo, or Newspaper, or any of them, multiscan is disabled. (and the 5th radio button disappears). You have to click on the Display Advanced Scan Settings again, click multiscan. Don't change anything else, just start the scan.

One more thing, you have to have already selected the output program. If you select multiscan, then change the output program, multiscan is again disabled. So select the output program, open advanced, set dpi, enable multiscan, then scan.

what i want to know is how to change the default scan program (Dell) to my program of choice. I don't want to change it everytime, I want to make Paint Shop Pro the default.

nm, found it. just had to look.

Message Edited by John Redcorn on 04-30-2003 06:03 PM

My problem is not with scanning multipage images, but with scanning to OCR for Word.  I still can't make that work following the instructions religiously.

Mary

The only way I could get it to scan multi-pages to MS Word was to unselect OCR.  Word didn't know what to do with the resulting TIF file though.  It appears that the OCR program has a problem with multi-pages.  This problem really make scanning to Word useless since most documents I would consider scanning would be more than one page. 

I submitted the problem to Dell and will keep you informed about what they have to say about it.

Cliff

It very likely that the OCR software bundled with the printer is not capable of doing multiple pages.  In my experience the software that is bundled with hardware (i.e. printers, scanners, cd burners, digital cameras, etc)  is limited to basic functionality.  Full featured commercial OCR software packages typically run several hundred dollars.  No manufacturer is going to bundle software like that with their product.  Try checking out OmniPage Pro or ABBYY Fine Reader Pro for additional functionality.

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@sweeneysmsm wrote:
OCR software is not Microsoft's. It comes bundled with a scanner. The problem lies with the all-in-one product - the software dimension.

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