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Javannis

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19 years ago

J

Javannis

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June 30th, 2007 22:00

Dell 720 Printer- Error - Printer cannot communicate with the computer

Printer was working perfectly and all of a sudden I get this error:
 
Printer cannot communicate with the computer
 
I deleted and reinstalled drivers...tried another Dell 720 printer and get same message.
 
Any idea as to what is happening? any help would greatly be appreciated.
 
Thank you :smileysad:


Message Edited by javannis on 06-30-2007 07:04 PM
  • dbramlet

    2187 Posts

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    Posted July 1st, 2007 20:00

    Could be the printer cord has gone bad. Is it USB or parallel? Look in control panel and make sure there is only one printer listed and it is the default printer. You said you deleted the printer and reinstalled the software. Hopefully you meant uninstalled the printer software and deleted all printers listed in control panel under printers? If not and if you are certain the printer cable is good then uninstall the printer software and for any printer that may have ever been listed if any. Make sure no printers are listed under printers. Then follow the software installation for the printer EXACTLY. Means do not connect the printer until asked for. But this is the best way and when you install the software it will check communication and tell you if it is not. If that happens then I lean toward the printer cable or if USB a USB driver. Have you installed anything else that uses USB ports?
  • Javannis

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    Posted July 2nd, 2007 02:00

    I feel real stupid... but I finally figured it out after reinstalling printer software so many times.....
     
    I should of checked this before!   :smileysurprised:
     
    I went into properties and somehow it retreived itself to " SPOOL PRINT DOCUMENTS SO PROGRAM FINISHES PRINTING FASTER"  so I changed it to   "PRINT DIRECTLY TO PRINTER" and it solved the mistery!
     
    Thanks for your help dbramlet! 
    ..........
     
    Javannis


    Message Edited by javannis on 07-01-2007 10:49 PM

    Message Edited by javannis on 07-01-2007 10:49 PM
  • dbramlet

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    Posted July 2nd, 2007 02:00

    Well I didn't help at all but you are welcome for the try. But main thing is you got it taken care of and that's what counts.