exnails,

Thank you for using the Dell Community Forum.

The steps required for clearing paper jams in the paper path are as follows:

1. Pull the paper firmly to remove it. If you cannot reach the paper because it is too far into the printer, lift the scanner base unit to open the printer.
2. Pull the paper out.
3. Close the scanner base unit.
4. Resend your print job to print any missing pages.

The steps required for clearing paper jams that are not visible are as follows:

1. Turn off the printer.
2. Lift the scanner base unit.
3. Firmly grasp the paper, and gently pull it from the printer.
4. Close the scanner base unit.
5. Turn on the printer, and print the document again.