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ellik

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5 years ago

E

ellik

1 Message

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2527

December 12th, 2017 15:00

paper jam

hi all 

Please help me ! 

I have a dell c1660w printer only jams with card stock.  regular paper/envelopes works great but, of course i am printing my own christmas cards or rather was going too but, the printer keeps saying paper jam and to reset.  I have shut off / unplugged /waited and still keeps jamming.  I have also, used a laser printer cleaning sheet and did that 10 times nice and clean but, keeps jamming with card stock also, changed to a different card stock to see if that was the problem the answer is no.  please help oh and just so you are aware i have worked on computers off and on for years so, please don't treat me like i am just brand new to this sort of stuff please.  If I am not sure of something I will ask questions.

Thank You,

Ellik

  • JL

    Jesse L (retired)

    10 Wizard

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    17898 Posts

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    69016 Points

    2044

    0

    Posted December 13th, 2017 04:00

    Ellik,

    Below are the media guidelines for the c1660w printer.  Ellik,  I do not see any reference to loading cards in the computer. Below is the link to the online user manual that you can review.

    Dell c1660w Drivers, Downloads and Manuals

    Capacity & Print Media Dimensions

    MSI/PSI Capacity & Print Media Dimensions

     

    MSI/PSI Capacity & Print Media Dimensions
    Items Multiple Sheet Insertor (MSI) Priority Sheet Inserter (PSI)
    Capacity
    • 150 sheets of standard paper
    • 16.2 mm (0.64 inches) of thick paper
    • One sheet of coated paper
    • 16.2 mm (0.64 inches) of post cards
    • Five envelopes
    • 16.2 mm (0.64 inches) of labels
    10 sheets of standard paper or one sheet of other paper
    Print Media Dimensions
    • Width - 76.2 mm (3.00 inches) to 215.9 mm (8.50 inches)
    • Length - 127.0 mm (5.00 inches) to 355.6 mm (14.00 inches)

    Identifying Print Media and Specifications

    This section provides information on supported paper sizes, types, and specification.

    Supported Paper Sizes Multiple Sheet Insertor (MSI) Priority Sheet Inserter (PSI)
    A4 (210x297 mm)

    Y

    Y
    B5 (182x257 mm)

    Y

    Y
    A5 (148x210 mm)

    Y

    Y
    C5 (162x229 mm)

    Y

    Y
    Monarch (3.875x7.5 in)

    Y

    Y
    Monarch LEF (7.5x3.875 in) *1

    Y

    Y *4
    Envelope #10 (4.125x9.5 in)

    Y

    Y
    DL (110x220 mm)

    Y

    Y
    DL LEF (220x110 mm)*1

    Y

    Y *4
    Letter (8.5x11 in)

    Y

    Y
    Legal (8.5x14 in)

    Y

    Y
    Folio (8.5x13 in)

    Y

    Y
    Executive (7.25 x 10.5 in)

    Y

    Y
    Custom*2*3

    Y

    Y
    *1 You can place the originals in a long-edge feed direction or in a short-edge feed direction. The following illustration shows SEF and LEF. The arrow mark in the illustration shows the orientation of the paper loading.
       
    *2 Custom width: 76.2 mm (3.00 inches) to 215.9 mm (8.50 inches)
    The maximum width for envelope (DL LEF): 220.0 mm (8.66 inches)
    Custom length: 127.0 mm (5.00 inches) to 355.6 mm (14.00 inches)
    The maximum length for envelope (Monarch LEF): 98.4 mm (3.87 inches)
       
    *3 Only the administrator user can set the custom size from the printer driver.
       
    *4 Be sure to fully insert the envelope until it stops. Otherwise, print media that is loaded on the MPF will be fed.
    Image - Short-Edge and Long-Edge Paper

    Supported Paper Types

    Media Multiple Sheet Insertor (MSI) Priority Sheet Inserter (PSI)
    Plain

    Y

    Y
    Plain Side 2

    Y

    Y
    Plain Thick

    Y

    Y
    Plain Thick Side 2

    Y

    Y
    Recycled

    Y

    Y
    Recycled Side 2

    Y

    Y
    Label

    Y

    Y
    Covers

    Y

    Y
    Covers Side 2

    Y

    Y
    Envelope

    Y

    Y
    Coated

    Y

    Y
    Coated Side 2

    Y

    Y

    Paper Type Specifications

    Paper Type Weight (gsm) Remarks
    Plain Paper

    60-90

    -
    Plain Thick Paper

    91-105

    -
    Covers

    106-163

    -
    Coated

    106-163

    Inkjet printer paper cannot be used.
    Label

    -

    Inkjet printer paper cannot be used.
    Envelope

    -

    -
    Recycled

    60-105

    -

     

    Jesse L (retired)

  • C

    chas44

    1 Message

    1425

    0

    Posted October 22nd, 2019 13:00

    On the PRINT screen, click on "Printer Properties" and select "Covers" for paper type.

    It works like a charm for card stock.

  • SR

    s.roll

    1 Message

    628

    0

    Posted December 14th, 2021 13:00

    I have the same problem on same Dell Printer C1750nw it worked great for the first 6 months now its 2 years old and can only print on plan paper the Covers option worked for 2 sheets then would not accept and calling it a paper jam.  this wasn't a cheep printer I would not recommend!!

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