I am new to Dell, having just purchased a laser all-in-one printer.  My former Dell account manager is transitioning to a new position to serve Dell in another capacity.  Other telephone numbers with Dell are not user friendly.  I do not think my emails will generate an answer.

I have an enterprise all-in-one that died before I made my Dell purchase.  The CEO of the manufacturer gave it to me; so Dell did not sell it to me.  From what I understand, the Dell program assumes that the customer can bring the old unit to a FedEx.  This printer is three times the height of the one I just bought.  By eyeballing the size and space, I doubt that it fits into my car.  Does anyone monitoring this site know of a program that will pick up this printer?  I hate to bring it somewhere because, had circumstances allowed me to bring it, it has consumables that are brand new, unused.  Am I misunderstanding Dell's program?  Thank you for acknowledging this.