Hi bacal,

Please ensure you have downloaded the right version of driver software on your laptop and tried installing it.

Once installed please ensure it installs successfully. If not please check for any error or the exact issue.

Also if you are trying to setup the printer in wireless mode on your new laptop please ensure the setup and installation is done with printer USB cable plugged in. This should help setting up the printer on wireless and work without any issues.

Please note that before your initiate the setup with the USB cable plugged in, uninstall the driver software completely.

Arjun,

hi, all was done properly, the scanner actually works , the problem is the printer only.all is installed properly it never happen before,therefore i thought that it might be related to the laptop model ? there is no error all was successful intalled

bacal,

Please continue with Arjun.

If you restart the computer, does the printer print the print job(s) that are stuck in the queue?

Rick

hi, no...

is there a way that i can get a front support person, i'm really confused already since the laptop is quite new, was not really used as per what i know, what can be the issue?

Let us take one step at a time Bacal.

Please confirm if you have setup the printer on wireless or hardwired to your laptop. The only possibility I can think of is the settings issue with compatibility.

Hence I recommend you to match the driver version with Windows (both 32 bit and 64 bit versions) and check again.

Also please check the installation instructions of the driver software and ensure you have followed the steps in the right way. If yes, and if the issue remains then we would recommend you to contact the support team who should be able to sort this out for you. Please let us know if it helped.