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Outlook XP on Windows Vista
Hi Folks,
There are several new parameters that could cause the problem that I am currently having and I am hoping that somebody here will be able to point me in the right direction. I have just purchased a Dell Inspiron 6400 laptop for one of our employees who is on the road alot. However, she also spends a considerable amount of time in the office.
The laptop has Vista installed and I installed MS Office XP. I have managed to install Office XP on a latitude laptop running Vista without any problems so for that reason I think the fact that it is a Inspiron might be the cause of my problems.
The laptop is connected to our LAN via the ethernet connection on the back of the laptop. Normal network activity is fine - Internet access, accesing network drives, etc. However, when I try to access the users email account (MS Exchange) through Outlook that is when the problems really start. When I open Outlook I immediately get a message telling me that "A program is trying to access email addresses you have stored in Outlook. Do you want to allow this". If I say yes, Outlook will kind of work but very slowly. If I say no (for about 50 times) Outlook will eventually crash out.
I can access Outlook Web Access easily and it is very quick. Any ideas??? I did initially have this user set up with a remote profile but have deleted that and have since uninstalled and reinstalled Office.
- Hi Robert,Unfortunately I can't offer you any assistance. I could not solve the problem. In the end I just reformatted the hard drive and installed Windows XP instead. Office XP worked fine with Windows XP.Sorry!! Let me know if you ever manage to find a solution.
rpgrant2200
2 Posts
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Posted April 6th, 2007 10:00
I got off the phone a little while ago with Dell support. We rebooted the Inspiron into Windows safe mode, then opened Outlook. The "program is trying to access emaill addresses" problem still happened, but after closing Outlook a message box came up asking if I wanted to disable an add-in that was causing problems. I clicked yes, and when I went back into Outlook after that everything was fine, including after rebooting back into Windows normal mode (the first time opening Outlook in Windows normal mode it didn't respond, then closed and restarted, but after that it has been completely fine). This was only done a short while ago, but it looks like it took care of the problem. Hopefully disabling the add-in can work for you too if you haven't tried that. Good luck.
rpgrant2200
2 Posts
241
0
Posted April 6th, 2007 07:00