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gejohn

updated

21 years ago

G

gejohn

2 Posts

0

4802

June 14th, 2005 19:00

3100MP Image problem

When I turn on the unit I only get a display of multicolored vertical lines.  Inputs connected to my notebook or other (DVI, RGB, or S-Video) video source get the same result.  Nothing happens when I press the Source, R-Sync, Menu or any other button.  Is the unit bad??? Or is it hopefully something simple that I am missing.  Followed all the troubleshooting guide instructions but no help there.
  • DELL-Chris M

    Community Manager

    56891 Posts

    232143 Points

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    Posted June 15th, 2005 15:00

    gejohn,

    * Factory reset your 3100 and post the results


    DELL-Chris M (old account)

    #IWork4Dell

  • gejohn

    2 Posts

    88

    0

    Posted June 16th, 2005 11:00

    I am unable to get to the OSD screen in order to do a reset.  No matter what I have connected to the unit, I get vertical multicolored lines. 
  • DELL-Chris M

    Community Manager

    56891 Posts

    232143 Points

    88

    0

    Posted June 16th, 2005 17:00

    Get it replaced.

    * Go here:
    http://support.dell.com/support/index.aspx?c=us&cs=19&l=en&s=dhs
    * On the right, put your mouse onto Contact Us (Don't click on it)
    * Slide down and click on either Chat With Us or E-mail Us

    * Provide them with the following information -
    Name
    Current Address
    Phone number
    Email Address
    Projector Service tag number

    * You may also call Dell technical support at 1-800-624-9896


    DELL-Chris M (old account)

    #IWork4Dell