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ShaunBaude
4 Posts
0
61610
July 18th, 2011 20:00
S300Wi problem
Hi,
We just purchased a Dell S300Wi for testing. When i plug in a laptop using the VGA cable and Usb cable (For interactive) it works really well.
But when i connect the Pen using our network or using the wireless feature of the Projector, i can move the mouse cursor but it will not recognise Mouse clicks. I notice a pause for probably half a second and then the mouse cursor moves but does not send the mouse click. This is happening for both the buttons and the nib.
The following senarios have been tested with my results.
Directly Cabled in using VGA and mini usb cable - Works flawlessly
Directly Cabled using VGA and wireless interactive pen connection - Mouse cursor moves but cannot mouse click
Directly Cabled using VGA and network interactive pen connection - Mouse cursor moves but cannot mouse click
Direct Wireless connection using built in Wirless and usb connection - Works Flawlessly
Direct Wireless Connect for both VGA and interactive pen - Mouse cursor moves but cannot mouse click
Network connection for both VGA and interactive pen - Mouse cursor moves but cannot mouse click
So as you can see the only way the interactive pen works is if i plug in the usb cable associated with the pen. This is fine but i would like some insight into why the pen wont fully work over wireless/network. Or perhaps i have missed something. I have downloaded the software and followed all the steps in the manual.
While i'm here i will also ask where to download Firware updates for the projector? I have tried Dells Drivers and Downloads section but could not find anything (Have firware updates been released?)
Thankyou in advance
WHY IS THERE SITLL NO RESPONSE TO THIS!?
I have discussed with Dell support over the phone and they have no idea what to do either but this is clearly a common problem. I am very disappointed in this hardware purchase and am contemplating a return of all hardware and related mounting brackets, etc as I have still not installed due to this issue. What's the point of having a wireless interactive projector if I have to run a USB cable to the laptop in order for it to work?
Is this really how the machine is expected to work?
ShaunBaude
4 Posts
1276
0
Posted October 2nd, 2011 22:00
BUMP
Have tried factory reset to no avail.
Have even tried using the software from a s500wi to no avail. (PS. we have a s500wi and it works fine)
Is it possible for a Dell Rep (or anyone for that matter) to answer this issue?
DanielDale
13 Posts
1276
0
Posted October 25th, 2011 23:00
I'm having identical problems...Have you figured out the problems?
Dan
Costa Rica
DanielDale
13 Posts
1276
0
Posted October 25th, 2011 23:00
Have you found any answers to your questions? I am trying to figure this projector out. The interactive pen seems very difficult to set up.
Dan
panoulil
4 Posts
1276
0
Posted July 19th, 2011 11:00
I am having the same issue as Shaun.
Also, the screen freezes when I am in interactive mode unless I go into the Conference Control page and choose the machine there. I am trying to get this setup properly over an Ethernet LAN connection so that we do not have to mess with wires once it is mounted in the ceiling.
I thought it may be a firewall or routing issue until I tried directly linking to the projector via wireless with no other network connection and it had the same issue. If the pen does not work properly over Wireless/LAN I do not see the point in having Wireless/LAN at all as I will still have to run wires to the machine.
I have two of these to setup in our conference rooms and any help would be greatly appreciated.
Currently using the following firmware: